Tracy - Shift Lead

Angry Chickz; Tracy (CA); On-site; USD 24,796 - 33,062; Full time

Job summary

Angry Chickz in California is seeking a Shift Lead to guide daily operations, mentor teammates, and ensure smooth service during peak hours. You will oversee opening, closing tasks, and help maintain safety and quality standards.

The role requires high school diploma or equivalent, strong communication, the ability to handle high-pressure situations, and a flexible schedule including weekends. Fluency in English is required; Spanish skills are a plus.

Qualifications

• Leadership experience in food-service or similar setting.
• Excellent interpersonal and communication skills.
• Ability to stay calm under pressure and manage busy shifts.
• Flexible schedule including weekends and holidays.
• Commitment to customer satisfaction and safety standards.

Responsibilities

• Monitor team deployment and shift schedule.
• Lead opening, transition, and closing procedures.
• Engage with guests to uphold service standards.
• Assist with food preparation or service tasks when needed.
• Maintain cleanliness and health-code compliance.
• Handle shift administration and banking tasks.
• Address customer concerns professionally.
• Train and mentor new team members.

Skills

Leadership experience

Interpersonal skills

Communication skills

High-pressure management

Flexible scheduling

Customer service focus

Education

High school diploma or equivalent

Job description

Your Role

As the Shift Lead at Angry Chickz, you're more than just an overseer; you're a guide, a mentor, and the anchor of the team. You'll ensure that operations run smoothly, customers are satisfied, and the team feels supported.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Monitors Team deployment as schedule dictates.
• Conducts shift walk-through and completes all tasks required to open, transition, and close the restaurant
• Engages with all guests to ensure our service and enjoyment standards are delivered.
• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
• Ensure cleanliness standards are maintained throughout the restaurant
• Completes shift administration and banking tasks
• Monitor food preparation methods, recipes, and portion sizes.
• Monitor compliance with all health department regulations regarding restaurant cleanliness, food preparation and temperature control.
• Ensures team members follow break and meal period schedules as mandated
• Address and resolve customer concerns or feedback in a professional and constructive manner.
• Train and guide new team members, setting the standard for what's expected.

Qualifications

• Proven experience in a leadership role, preferably in the food and service industry.
• Exceptional interpersonal and communication skills.
• Ability to handle high-pressure situations calmly and efficiently.
• Flexibility to work different shifts, including weekends and holidays.
• Commitment to upholding company standards and ensuring customer satisfaction.

Work Attire:

Wear Angry Chickz uniform as well as non-slip shoes required by safety department.

Education/Experience:

High school diploma or equivalent is required

Language Ability:

Able to speak clear and comprehend directions in English. Able to read English. Ability to read/speak Spanish is extremely helpful but not mandatory.

Physical Demands

• While performing the duties of the job the shift lead is regularly required to stand and walk for extended periods of time and bend and twist at the waist
• Occasionally required to lift and carry up to 40 pounds
• Use of hands to grasp tools such as a knife, spatula, ladle, and other utensils to prepare food
• Repetitive hand use
• Reaching for items below waist level (retrieving food items from walk-in cooler or drawers), between waist and shoulder level (washing dishes, placing plates on shelf), and above shoulder (retrieving plates or containers from shelves)
• Exposure to extreme cold (walk-in cooler), extreme heat (stove, oven), moisture (water, steam, dishwasher), and dust, fumes, or chemicals (cleaning solutions)