Shift Leader

Ontario Trillium Foundation; Kingston (Luzerne County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Tips

Career development and growth

Training and ongoing development opportunities

Competitive Pay

Job summary

Ontario Trillium Foundation in Luzerne County, Kingston is hiring a Shift Lead at Angry Chickz. In this role, you'll mentor the team, ensure smooth operations, and address customer feedback while monitoring compliance with health regulations.

Successful candidates will demonstrate proven leadership experience in the food and service industry, strong communication skills, and the ability to handle high-pressure situations. Benefits include tips, career development, and competitive pay.

Qualifications

• Proven experience in a leadership role, preferably in the food and service industry.
• Exceptional interpersonal and communication skills.
• Ability to handle high-pressure situations calmly and efficiently.

Responsibilities

• Monitors Team deployment as schedule dictates.
• Conducts shift walk-through and completes all tasks required to open, transition, and close the restaurant.
• Engages with all guests to ensure service and enjoyment standards are delivered.
• Train and guide new team members, setting the standard for expectations.

Skills

Leadership

Interpersonal skills

Communication skills

Calm under pressure

Flexibility

Job description

As the Shift Lead at Angry Chickz, you're more than just an overseer; you're a guide, a mentor, and the anchor of the team. You'll ensure that operations run smoothly, customers are satisfied, and the team feels supported.

Here’s what’s in it for you

• Tips
• Career development and growth
• Training and ongoing development opportunities
• Competitive Pay

Requirements

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Monitors Team deployment as schedule dictates.
• Conducts shift walk-through and completes all tasks required to open, transition, and close the restaurant
• Engages with all guests to ensure our service and enjoyment standards are delivered.
• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
• Ensure cleanliness standards are maintained throughout the restaurant
• Completes shift administration and banking tasks
• Monitor food preparation methods, recipes, and portion sizes.
• Monitor compliance with all health department regulations regarding restaurant cleanliness, food preparation and temperature control.
• Ensures team members follow break and meal period schedules as mandated
• Address and resolve customer concerns or feedback in a professional and constructive manner.
• Train and guide new team members, setting the standard for what's expected.

Qualifications

• Proven experience in a leadership role, preferably in the food and service industry.
• Exceptional interpersonal and communication skills.
• Ability to handle high-pressure situations calmly and efficiently.
• Flexibility to work different shifts, including weekends and holidays.
• Commitment to upholding company standards and ensuring customer satisfaction.