Tracking Specialist

LabConnect; Johnson City (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401k match

Paid time off

11 paid holidays + volunteering day

Disability insurance

Life insurance

Job summary

LabConnect is seeking a Tracking Specialist to provide onsite operational support for sample tracking technologies at our Johnson City, TN facility. The role focuses on accurate data entry, issue resolution with couriers, and management of trial visit schedules within 8am-5pm, Monday–Friday, with occasional Saturday work every few months.

You will collaborate with biospecimen operations, data management, and client teams to ensure timely, compliant deliverables and support metrics reporting.

Qualifications

• High School Diploma or GED required; higher degree preferred.
• Experience with sample tracking data and clinical trial logistics is desirable.
• Proficiency in Microsoft Excel and Word; strong data entry accuracy.

Responsibilities

• Enter and maintain accurate sample tracking data in the platform.
• Coordinate with couriers to resolve shipping issues.
• Manage trial event schedules and patient visit timelines.
• Address demographics and data discrepancies promptly and accurately.
• Perform data QC and support site and client communications.
• Coordinate sample shipments with sites and clients as needed.
• Provide study updates and tracking metrics as requested.
• Ensure compliance with protocols and document controls.

Skills

Attention to detail

Organizational skills

Data discrepancy resolution

Analytical skills

Communication skills

Microsoft Excel

Microsoft Word

Independent work

Team collaboration

Education

High School Diploma or GED

Bachelor’s or Associate degree with +2 years clinical or lab experience

Tools

Sample tracking software

Microsoft Office

Job description

Overview

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.

We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor‑made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end‑to‑end analytical and logistical solutions.

The Tracking Specialist provides operational support with respect to all sample tracking technologies provided by LabConnect. The Tracking Specialist will manage project activities to our client’s specification, ensuring quality deliverables on time and within budget by performing the following duties.

Please note: this position is onsite at our Johnson City, TN facility. The schedule is 8am-5pm, Monday - Friday, and will likely require working one Saturday every 4 months.

Essential Duties And Responsibilities

• Ensures that sample tracking data is entered correctly, and on time, into the appropriate sample tracking technology platform.
• Works with couriers to troubleshoot shipping issues
• Manages clinical trial event schedules to ensure patient compliance with visit schedules and escalates as necessary.
• Manages queries related to demographics and/or sample tracking discrepancies.
• Perform updates to sample data, and perform data QC, as needed.
• Works with Biospecimen Operations departments to resolve sample discrepancies.
• Monitors site compliance with use of sample tracking technologies and escalates as needed.
• Coordinates sample shipments with the clinical trial site and/or client, as needed.
• Assists in providing sample tracking metrics, as requested.
• Performs QC of protocol related documents before they are released to the client, as requested.
• Provides study updates to designated personnel as requested (queries, site issues, sample issues, tracking issues, digital pen installations, shipment tracking information, etc.).
• Interfaces with investigator sites, project management, reference laboratories, customer service, shipping, and data management personnel regarding sample tracking operations.
• Serves as reference point for clinical investigators; exhibiting a thorough understanding of tracking technologies.
• Performs other related duties and tasks as necessary or as assigned.
• Ensure any out-of-scope work is submitted or communicated for add fees or OSD/budget inclusion and invoiced appropriately for work performed during the invoice review process if applicable.

Education And Experience

• High School Diploma (or GED) required. Bachelor’s degree, or Associate’s degree with +2 years clinical or laboratory experience, and/or equivalent combination of education and experience is preferred.

Skills And Ability

• Strong attention to detail with the ability to enter, review, and maintain accurate sample and clinical trial data.
• Excellent organizational and time-management skills, with the ability to manage multiple projects, priorities, schedules, and deadlines simultaneously.
• Ability to identify, investigate, and resolve sample tracking, shipment, demographic, and data discrepancies in a timely manner.
• Strong analytical and problem-solving skills, including the ability to interpret instructions, protocols, schedules, and technical documentation.
• Effective written and verbal communication skills, with the ability to communicate professionally with clients, investigator sites, couriers, laboratories, and internal departments.
• Strong interpersonal and customer-service skills with the ability to collaborate effectively across departments and with external partners.
• Ability to monitor compliance, recognize potential issues, and elevate concerns appropriately.
• Proficiency in navigating software applications, databases, and sample tracking technology platforms.
• Advanced proficiency in Microsoft Office applications, particularly Microsoft Excel and Word.
• Ability to perform quality‑control reviews and produce accurate, complete, and timely deliverables.
• Ability to work independently, exercise sound judgment, and adapt to changing priorities and client requirements.
• Ability to handle confidential or sensitive clinical trial and client information with appropriate discretion.

Supervisory Responsibilities:

None

Physical Demands:

While performing the duties of this job, the occupant is regularly required to:

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged use of computer and headphones for conference calls.
• Communicate effectively via phone, video, and email.
• Use hands and fingers to operate a computer and other office equipment.

Travel Requirements:

Minimal

Join our team and discover how your work can impact patients' lives around the world!

Some of the Perks our LabConnectors Love:

• Financial Security (Base Pay, 401k Match and Possible Annual Bonus Eligibility)
• Health Benefits beginning on date of hire
• PTO plan, plus 11 Paid Company Holidays, and 1 Day to Volunteer in your community
• Short and Long-Term Disability, Life Insurance, and AD&D
• We celebrate our differences, which enriches our culture!

In addition to great perks and challenging work assignments, we invest in our people with career growth opportunities, globally. We believe in a friendly and collaborative environment with open lines of communication. While living out our values of People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always.

We are proud to be an Equal Employment Opportunity Employer and value the diversity of our workforce. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. To learn more about equal employment opportunity, please view the posters here: https://www.dol.gov/agencies/whd/posters

LabConnect also prioritizes the privacy and security of your personal data. All candidate information is handled in accordance with General Data Protection Regulation (GDPR). To learn more, please review our Privacy Notice on our website, by navigating to https://www.labconnect.com/

If you need assistance to complete your job application, search for a job opening, or submit an online application at LabConnect, please email [e-mail] or call [phone].