Quality Specialist I

LabConnect; Johnson City (TN); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Financial Security (Base Pay, 401k)

Health Benefits beginning on date of h

PTO + 11 holidays + volunteer day

Disability, Life Insurance, and AD&D

Job summary

LabConnect in Johnson City, TN is seeking a Quality Specialist I to assist Quality Management in monitoring GCP regulatory compliance and quality in clinical trial operations.

This role frequently interacts with cross-functional teams and external partners to ensure compliance initiatives are met, while supporting eQMS document control and continuous improvement efforts.

Qualifications

• Bachelor’s degree preferred, plus 1–2 years of related experience.
• Strong attention to detail and ability to work with cross‑functional teams.
• Knowledge of GCP regulatory requirements and quality systems a plus.

Responsibilities

• Assist in scheduling internal and external assessments of LabConnect by QRS or Clients.
• Perform internal assessments including computer systems validations, equipment calibration and validation review, internal audits, and gap analyses.
• Conduct remote assessments of LabConnect vendors on a risk-based schedule.
• Update and maintain QRS Key Performance Indicators and other metrics for timely decision making.
• Support the eQMS by creating, reviewing, issuing, revision, and change control of quality documents.
• Assist Project Managers with quality and regulatory advisement when required.
• Contribute to root cause analyses and corrective/preventive actions for nonconformances.
• Track non-conformances, customer complaints, and audit findings; manage document control records.
• Organize and archive quality records; ensure traceability and accessibility of controlled documents.
• Coordinate meetings, prepare agendas, reserve facilities, and transcribe minutes.

Skills

Attention to detail

Planning

Problem-solving

Organizational skills

Time management

Audit readiness

Communication

Independent working

Education

Bachelor's degree preferred

1-2 years of related experience

Job description

Overview

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.

We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.

The Quality Specialist I is responsible for assisting Quality Management in monitoring GCP regulatory compliance and quality in clinical trial operational activities. The Quality Specialist I role will frequently interact with cross-functional groups and external partners to ensure compliance initiatives are met.

Essential Duties And Responsibilities

• Assists in scheduling and organizing internal and external assessments of LabConnect by QRS or Clients.
• Schedules and performs internal assessments including, but not limited to, computer systems validations, equipment calibration and validation review, internal audits, study set-up QC, directed inspections and investigations, gap analyses, etc.
• Performs remote assessments of LabConnect vendors on a risk-based schedule.
• Updates and maintains QRS Key Performance Indicators and other metrics as necessary for assuring timely decision making and Management review.
• Participates in the maintenance of the eQMS including issuing, creating and reviewing documents in overall support of continuous improvement.
• Assists Project Managers and operational management with quality and regulatory advisement when required.
• Actively participates in root cause analyses and defining corrective and preventative actions for nonconformances or quality related issues that are reported.
• Tracks, trends and monitors actions pertaining to non‑conformance reporting, customer complaints, internal and external audit findings and document change control.
• Organize, maintain, and archive electronic and hard‑copy quality records in accordance with document control and record retention requirements; ensure accurate filing, traceability, and accessibility of controlled documents.
• Support the electronic Quality Management System (eQMS) by assisting with the creation, review, issuance, revision, and change control of quality documents.
• Composes timely routine correspondence to internal and external stakeholders.
• Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities, and transcribes minutes of meetings for delivery.
• Performs other duties as assigned.

Education And Experience

• Bachelor’s degree (B.S./B.A.) preferred; and 1-2 years of related experience and/or training; or equivalent combination of education and experience.

Skills And Ability

• Excellent attention to detail, strong planning, and problem-solving skills.
• Excellent organizational and time management skills.
• Excellent listening and verbal comprehension skills ensuring clarity in professional communication and audit readiness.
• Ability to make well-thought-out decisions and adapt to changing environments and requirements.
• Self-motivation and ability to work well independently as well as using a collaborative team approach.
• Ability to adhere to established timelines, processes, and procedures.
• Ability to work independently and collaboratively, balancing multiple projects with attention to detail.

Supervisory Responsibilities

None

Physical Demands

• While performing the duties of this job, the occupant is regularly required to:
• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged use of computer and headphones for conference calls.
• Communicate effectively via phone, video, and email.
• Use hands and fingers to operate a computer and other office equipment.
• Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.
• Walk and/or reach with hands and arms.
• Read text of various sizes.
• Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.
• Communicate with others and hear.
• Lift, pull and/or push up to 25 pounds.

Travel Requirements

Minimal

Join our team and discover how your work can impact patients' lives around the world!

Some of the Perks our LabConnectors Love

• Financial Security (Base Pay, 401k Match and Possible Annual Bonus Eligibility)
• Health Benefits beginning on date of hire
• PTO plan, plus 11 Paid Company Holidays, and 1 Day to Volunteer in your community
• Short and Long-Term Disability, Life Insurance, and AD&D
• We celebrate our differences, which enriches our culture!

In addition to great perks and challenging work assignments, we invest in our people with career growth opportunities, globally. We believe in a friendly and collaborative environment with open lines of communication. While living out our values of People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always.

We are proud to be an Equal Employment Opportunity Employer and value the diversity of our workforce. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. To learn more about equal employment opportunity, please view the posters here: https://www.dol.gov/agencies/whd/posters

LabConnect also prioritizes the privacy and security of your personal data. All candidate information is handled in accordance with General Data Protection Regulation (GDPR). To learn more, please review our Privacy Notice on our website, by navigating to https://www.labconnect.com/