Tracking & Dispatch Support Specialist (Night Shift)

3Si; Malvern (Chester County); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid training

20 days paid time off

11 paid federal holidays

Benefits package (medical, dental, etc

401(k) with company match

Casual dress

Career development opportunities

Job summary

3Si is seeking a Tracking Support Center Representative to provide live GPS tracking support to law enforcement, handling calls, maps, and rapid problem resolution in a fast-paced security center.

This hybrid role requires 1-2 Thursdays per month in Malvern, PA, with initial in-office training and a fixed third shift 12:00am–8:00am Tue–Sat; strong customer service, English fluency, and willingness to work overtime during holidays are essential.

Qualifications

• High School Diploma or GED required; College degree preferred (Criminal Justice welcome).
• Fluent in English; bilingual in Spanish is a plus.
• Customer service or 911/dispatch experience strongly preferred.

Responsibilities

• Read maps and provide clear directions to law enforcement.
• Deliver excellent customer service during crime and non-crime situations.
• Demonstrate conflict resolution, negotiation, and de-escalation skills.
• Research/resolve/explain step-by-step technical troubleshooting solutions.
• Maintain logs and document all calls; coordinate with dispatch.

Skills

Customer service

Multitasking

Communication skills

Conflict resolution

Technical troubleshooting

Education

High School Diploma/GED

Criminal Justice degree (preferred)

Tools

CRM software

Headset proficiency

Windows/OS

Job description

3Si is seeking a Tracking Support Center Representative to provide live GPS tracking support to law enforcement, handling calls, maps, and rapid problem resolution in a fast-paced security center.

This hybrid role requires 1-2 Thursdays per month in Malvern, PA, with initial in-office training and a fixed third shift 12:00am–8:00am Tue–Sat; strong customer service, English fluency, and willingness to work overtime during holidays are essential.