24/7 Shift Operations & Dispatch Specialist

Calvis Inc.; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Calvis Inc. is hiring for an On‑Call Customer Service/Dispatch role. You will manage live shift coverage, confirm guard commitments, and source replacements when needed, acting as the frontline support for clients and agencies.

The role requires weekend and overnight availability, strong organizational skills, and experience in customer service or dispatch to keep client operations on track.

Qualifications

• Customer service or dispatch experience is required.
• Strong attention to detail in a fast-paced environment.
• Weekend and overnight availability is required.

Responsibilities

• Manage live coverage status for active and upcoming shifts.
• Contact agencies and guards to secure commitments and replacements.
• Monitor on-site check-ins and verify real-time events.
• Coordinate clock-in issues and site-access instructions to prevent missed shifts.
• Document incidents and outcomes for client discussions.

Skills

Customer service experience

Dispatch experience

Attention to detail

Weekend night availability

Communication skills

Tools

Claude Code

Job description

Calvis Inc. is hiring for an On‑Call Customer Service/Dispatch role. You will manage live shift coverage, confirm guard commitments, and source replacements when needed, acting as the frontline support for clients and agencies.

The role requires weekend and overnight availability, strong organizational skills, and experience in customer service or dispatch to keep client operations on track.