Track Lead - Network LAN/WAN

HCL Technologies Limited; Denver (CO); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Paid time off

Job summary

HCLTech is seeking a Track Lead for Support & Operations to drive operational excellence across LAN/WAN environments. The role emphasizes problem-solving, continuous improvement, and SLA adherence, with leadership over cross-functional teams to deliver high-quality client support.

Responsibilities include enhancing systems, guiding reporting, and mentoring staff while aligning with client expectations. The position requires strong communication skills and a proactive, results-oriented mindset to

Qualifications

• Proven experience leading Support & Operations teams.
• Strong LAN/WAN management and data-driven reporting.
• Certifications in networking preferred (e.g., CCNA, CCNP).
• Willingness to work in a 24x7 environment.

Responsibilities

• Enhance operational systems using LAN/WAN tech to improve reporting and streamline processes.
• Oversee the support team to meet client expectations using data-driven improvements.
• Lead and mentor the project team with clear goals and best practices in LAN/WAN support.
• Innovate and implement new process ideas for LAN/WAN environments.
• Provide tailored LAN/WAN solutions to meet customer needs and drive service delivery.

Skills

LAN/WAN technologies

Problem-solving

Team leadership

Communication skills

Management reporting

Data analysis

Tools

Cisco IOS

Catalyst switches

Nexus switches

Firewalls

WAN optimization

Load balancers

HPOV/NNM/SolarWinds

Job description

The Track Lead for Support & Operations is pivotal in driving operational excellence within the organization. This role focuses on continuous improvement, problem-solving, and meeting client Service Level Agreements (SLAs). As a leader, you will empower teams through effective management while ensuring high-quality support aligned with client expectations.

Key Responsibilities

• 1. Enhance Operational Systems By Utilizing Lan/Wan Technologies To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes, Ensuring Alignment With Organizational Planning.
• 2. Analyze Client Requirements And Oversee The Support TeamâS Performance In Meeting Client Expectations, Leveraging Data-Driven Insights To Drive Service Improvements In Lan/Wan Operations.
• 3. Lead And Mentor The Project Team By Fostering Transparent Communication Of Project Goals And Utilizing Best Practices In Lan/Wan Support Methodologies.
• 4. Innovate And Implement New Ideas For Process Development In Lan/Wan Environments, Contributing To Overall Organizational Progress And Efficiency.
• 5. Provide Tailored Solutions That Meet Customer Needs In The Context Of Lan/Wan Infrastructure, Driving Business Results Through Effective Problem Resolution And Service Delivery.

Skill Requirements

• 1. Proficiency in Data - LAN/WAN technologies with a solid understanding of operational management principles.
• 2. Strong problem-solving skills and the ability to analyze and optimize business processes.
• 3. Excellent communication and interpersonal skills for effective team leadership and client interaction.
• 4. Familiarity with management reporting tools and techniques to enhance operational transparency.
• 5. Excellent hands-on experience on the following products:
• 6. Cisco Catalyst 6500 and other Catalyst Series switches
• 7. Cisco Nexus 7K/5K/2K Series of switches
• 8. Cisco Routers 3800, 3900, 7600 Series
• 9. Cisco IOS Software
• 10. Wireless LAN technologies � Cisco or Aruba
• 11. WAN Acceleration/optimization � Cisco WAAS or Riverbed
• 12. Load balancers � Symbol, F5 BigIP LTM/GTM/Juniper or Cisco ACE/GSS
• 13. Firewalls-Cisco ASA Firewall, Juniper SSL VPN
• 14. Network Management � HPOV, NNM, SolarWinds, ORION etc.

Other Requirements

• 1. Optional But Valuable Certifications: Cisco Certified Network Associate (Ccna), Comptia Network+, Itil Foundation.
• 2. Excellent communication and presentation skills. Must be able to clearly communicate with the customer and be able to present solutions to customers at CIO, CXO level
• 3. Must be open for 24x7 environment

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.