Administrator - Network LAN/WAN

HCL Technologies Limited; Sumner (WA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision, life

401(k) retirement plan

Paid time off & holidays

Job summary

HCLTech is seeking a Data Center Operations Technician to support large-scale data center environments in Sumner, WA. You will install, troubleshoot, and repair server and network hardware, with up to 25% travel and 24/7 coverage as needed.

Responsibilities include L2/L3 hardware maintenance, cables, RMA management, and cross-team collaboration. Requires 1–2+ years in hardware/networking and Linux proficiency; physical duties up to 40 lbs; on-site role with shifts 8/10/12 hours.

Qualifications

• 1–2+ years in computer hardware, networking, and troubleshooting.
• Proficient in Linux OS and CLI navigation.
• Experience with enterprise/service provider network hardware.

Responsibilities

• Install, configure, and deinstall enterprise servers and network devices.
• Troubleshoot cabling, powering up/down, and handoff to internal teams.
• Perform hardware break/fix; replace FRUs and other components.
• Troubleshoot network/link/device/configuration issues on-site.
• Test and trace fiber/copper cables; manage patch panels.
• Use automation tools to configure and repair equipment.
• Schedule maintenance with minimal production impact.
• Manage RMA process and parts tracking.
• Provide onsite support and liaison for remote teams.
• Document work, SOPs, and participate in root-cause analysis.

Skills

Networking hardware

Linux CLI

Troubleshooting

Problem solving

Cross-functional collaboration

Education

Degree in CS/Engineering

Tools

Juniper

Cisco

Arista

Job description

Job Summary : Data Center Operations Technician Overview Schedule: possible 24/7 coverage, including weekends and holidays. Shifts may be 8, 10, or 12 hours. Travel: Up to 25% (8 days) travel may be required. HCLTech is seeking a Data Center Operations Technician to join our team supporting large-scale, data center environments. This role is responsible for the installation, maintenance, troubleshooting, and repair of server and network hardware, ensuring the reliability and performance of our clients network. The position is designed to be adaptable for current needs and future expansion into similar customer environments.

Key Responsibilities

Hardware & Network Operations

• ● Install, configure, and deinstall enterprise servers and network devices (e.g., routers, switches, firewalls, console servers, optical transport equipment).
• ● Perform troubleshooting on cabling, powering up/down, and handoff to internal teams.
• ● Conduct hardware break/fix activities, including replacement of Field Replaceable Units (FRUs), optics, network line cards, supervisor cards, chassis hardware, and other modular components.
• ● Troubleshoot and resolve hardware, network link, device, and configuration issues, isolating and fixing problems on-site.
• ● Test, clean, and troubleshoot fiber optic, copper, and telecom cables; trace and isolate cables through patch panels.
• ● Use internal automation tools, scripts, and software to configure, monitor, and repair network equipment.
• ● Schedule and perform network maintenance, repairs, and upgrades while minimizing impact on production systems.
• ● Manage Return Merchandise Authorization (RMA) processes, including creating RMA requests with vendors, coordinating replacements, and tracking defective and replacement parts.

Support & Collaboration

• ● Provide onsite network support and expertise for all teams at the local data center; act as a liaison for remote networking teams.
• ● Collaborate with cross-functional teams, including facilities, cabling, server, and engineering teams, to resolve complex technical issues.
• ● Communicate effectively within a ticketing system, managing and closing tickets promptly and documenting all activities.
• ● Participate in on-call rotation, providing after-hours support for critical issues as needed.

Process, Documentation & Compliance

• ● Document all work performed, including diagnosis, repairs, and maintenance activities, ensuring accurate and up-to-date records.
• ● Create, update, and follow Standard Operating Procedures (SOPs).
• ● Participate in root cause analysis and process improvement initiatives to optimize efficiency and quality.
• ● Maintain asset inventory, including receiving, installing, tracking, and shipping network devices, spare parts, and RMA equipment.
• ● Perform physical audits of inventory and update asset inventory databases.
• ● Adhere to safety procedures and protocols, ensuring a safe and compliant work environment.

Training & Development

• ● Participate in ongoing training to stay current with new technologies, tools, and best practices.
• ● Complete training aligned with corporate objectives to bridge skill gaps and learn new relevant technologies.

Minimum Qualifications

• ● 1- 2+ years of experience in computer hardware, networking, and troubleshooting.
• ● Strong technical background in server and network hardware, including routing and switching technologies and protocols.
• ● Experience with enterprise/service provider network hardware platforms (e.g., Juniper, Cisco, Arista).
• ● Proficiency in Linux OS, CLI navigation, and industry-standard troubleshooting tools and methodologies.
• ● Excellent problem-solving, analytical, verbal, and written communication skills.
• ● Ability to work effectively in a fast-paced, dynamic environment and collaborate with cross-functional teams.
• ● Ability to lift up to 40 pounds and work in a physically demanding environment (standing, walking, bending, lifting).
• ● (Education)

Preferred Qualifications

• ● Degree in Computer Science, Engineering, o

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies.

• medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
• employee assistance program
• 401(k) retirement plan
• 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
• 10 paid holidays per year