Administrator - Network LAN/WAN

HCL Technologies Limited; Mississippi; On-site; USD 60,000 - 90,000; Full time

Job summary

HCL Technologies Limited is seeking a skilled network infrastructure specialist to support and manage diverse network devices and site services. Responsibilities include incident response via ServiceNow, rack and cable work, and onsite troubleshooting across WiFi, IPT, RF, VSAT, and telecom systems.

The role requires hands-on experience with power installation, equipment swaps, and change management, while ensuring adherence to security and audit standards.

Qualifications

• 4+ years of experience in network infrastructure support and management.
• Experience racking, stacking, cabling and decommissioning network hardware devices.
• Site Services support for network device maintenance and support (console/remote).

Responsibilities

• Respond to ServiceNow incident tickets.
• Patching cable installation and recovery.
• Installing power leads.
• Installing, removing or swapping equipment.
• Locating and identifying network circuits and tagging the demarc location.
• Provide escort services for third party vendors or subcontractors.
• Adhere to risk management processes and change management; report incidents.
• Comply with audit, information protection, and security standards.
• Troubleshoot and patch power cables; identify switch port locations; ping devices and DNS lookups.
• Troubleshoot, install, or remove equipment; visually check hardware status and labels while onsite.
• Identify and report environmental issues in communications rooms.
• Perform IMAC activities for end user LAN and voice devices.
• Adhere to change management practices.
• Monitor and respond to emergency conditions affecting operations.
• Follow Business Continuity and Disaster Recovery Plans.
• Provide smarthands support for telecom infrastructure including fiber, WiFi, RF, microwave, VSAT, cellular systems, LPWAN, and IIoT/OT.
• Deploy solar panel/battery power systems; conduct troubleshooting and repairs.
• IP Telephony installations at end-user locations.
• Support specialty telecoms systems (CCTV, PAGA, Intercom, alarms) for remote/offshore sites.
• Collaborate across organizations to restore services.

Skills

Network infrastructure

Site services

Routing & switching

Firewalls

WiFi

IP Telephony

RF equipment

VSATs

Cabling

Tools

ServiceNow

Job description

Job Summary :Qualifications:

• Four (4) plus years of experience on supporting and managing network infrastructure and network related devices or experience as agreed with Company.
• Experienced in racking, stacking, cabling and decommissioning of network hardware devices.
• Experienced in Site Services support for network device maintenance and support (console/remote)
• IT/Telecoms experience with but not limited to routing, switching, firewalls, WiFi, IP Telephony (“IPT”), and Radio Frequency (“RF”) equipment (as required) such as microwave radios, cellular nodes, and very-small-aperture terminal (“VSATs”).

Responsibilities:

• Respond to ServiceNow incident tickets.
• Patching cable installation and recovery.
• Installing power leads.
• Installing, removing or swapping equipment.
• Locating and or identifying network circuits and tagging the demark location.
• Providing escort services for Company third party vendors or subcontractors wherever Contractor is providing support.
• Adhering to the risk management processes, including conducting walkthroughs, work permits, change management, attending safety training; and reporting incidents.
• Comply with the Company's audit requirements, information protection requirements, security requirements and standards detailing physical access management, and Company standards for operational excellence.
• troubleshooting and patching power cables;
• identifying a switch port location;
• pinging key Devices and performing DNS lookups
• troubleshooting, installing, and where necessary removing equipment and/or components; and during troubleshooting perform visual checks for hardware failure lights or console error messages, power status and hardware labels wherever Contractor is providing dedicated support or when Contractor’s technician is at the site
• assisting with the identification and reporting of communications room environmental issues to the Company (e.g. lack of cooling, water leaks).
• Perform IMAC activities for end user business LAN and voice devices.
• Adhere to Company change management procedures and practices.
• Monitor and respond to emergency conditions effecting operations to the extent that services can be safely provided (e.g. hurricanes, earthquakes, etc.).
• Adhere to Company’s Business Continuity Plans and Disaster Recovery Plans.
• Provide smarthands support for other telecommunications infrastructure, including, but not limited to:
• Fiber optic and copper cable installation, maintenance, troubleshooting and repair (working with cabling contractor as required).
• WiFi and BLE systems.
• Microwave systems installation, maintenance, troubleshooting and repair.
• Radio systems (HF, VHF, UHF, 2-way, radar, …) installation, maintenance, troubleshooting and repair.
• VSAT installation, maintenance, troubleshooting and repair.
• Cellular-based systems such as public and private 4G LTE, 5G, NB-IIoT, LTE-M.
• lpWAN (low-power WAN) systems such as LoRaWAN.
• Other IIoT/OT systems.
• Deploy prewired solar panel / battery power systems at ground level, low maintenance (visual), troubleshooting and repair.
• IP Telephony (IPT) installations at end user location.
• Specialty Telecoms systems such as CCTV, PAGA, Intercom, Fire/Intruder Alarm, systems installation, maintenance, troubleshooting and repair (specifically for remote sites and offshore).
• Work cooperatively and collaboratively with and across other organizations to restore services.
• Includes, but is not limited to: Company Design and Engineering Te

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.