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HCL Technologies Limited in the United States is seeking a Track Lead for Support & Operations in Washington, DC area to drive operational excellence and SLA adherence. You will lead the team, solve complex problems, and communicate effectively to empower staff and meet client expectations.
You will leverage Infrastructure as Code (IaC) with Terraform and Azure, including Azure IaaS and PaaS, to automate deployments, enhance reporting, and streamline information flow across client environments.
Requisition ID156718-Posted11/05/2026
The Track Lead for Support & Operations plays a crucial role in overseeing operational efficiency and driving continuous improvement within the organization. This position emphasizes effective problem-solving, adherence to client SLAs, and empowering team members through strong leadership and communication. By leveraging Infrastructure as Code (IaC) principles and tools like Terraform and Azure, the Track Lead ensures that operational processes align with organizational goals and customer expectations.