TRA Staffing Coordinator

Tenet Healthcare; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

Trusted Resource Associates (TRA) is a leading healthcare services company with a vast network of providers. We seek and develop talent that reflects our commitment to quality, compassionate care.

The Staffing Coordinator will coordinate daily staffing with facilities, anticipate needs with Nursing Managers and Supervisors, and maintain an organized office environment. This role reports to the National Director of Staffing Operations and TRA Supervisor/Lead.

Qualifications

• Minimum one year customer service experience.
• High School Diploma or GED required.
• Preferred: staffing, scheduling and workforce management experience.

Responsibilities

• Maintains current update of facility needs.
• Contacts facilities regarding progress toward filling outstanding needs.
• Ensure approval for all OT booked by TRA and document in scheduling system.
• Coordinate confirmation timely beginning 3 hours prior to shift start to contact all TRA personnel.
• Communicate staff changes to appropriate parties per policy.
• Maintain work orders and document accurate reasons.
• Provide resolutions to issues based on customer needs and expectations.
• Document staffing requests and activity in systems.
• Reply to all client and TRA communications and voice messages.
• Answer all phone calls.
• Ensure compliance with regulatory directives and policies.
• Forward corrective actions and facility concerns up the chain.
• Liaise between staff, vendors and facilities to meet staffing requirements.
• Establish harmonious relationships with facilities.
• Provide detail notes on shift activity and staffing changes at shift change.
• Participate in special projects.

Skills

Customer service

Communication

Education

High School Diploma or GED

Associate College Degree

Job description

Job Summary

Trusted Resource Associates (TRA) is a leading healthcare services company with a vast network of providers that we leverage to improve service delivery and patient outcomes. Our mission is to provide quality, compassionate care in the communities we serve. To this end, we seek and develop talent that will reflect this commitment to our mission and values.

The TRA Staffing Coordinatoris responsible forcoordination of daily staffing with all designated facilities by effectivelyanticipatingand scheduling needs with the facilities Staffing Coordinator, Nurse Managers and Nursing Supervisors. Maintains the office ina professionaland organized manner.

Supervisor : This role will report to the TRA National Director of Staffing Operations and TRA Supervisor/Lead.

Responsibilities

• Maintains current update of facility needs.

• Responsibilities for contacting facilitiesregardingprogress towardfillingoutstanding needs.

• Ensure that approval is obtained for all OT booked by TRA and documents approval in note section of scheduling system.
• Coordinates confirmation processtimelyand accurately beginning 3hoursprior to the start of the confirmed shift ensuring that all TRA personnel are contacted.
• Re-routesall cancelled clinicians.
• Communicate staff changes to theappropriate partiesin accordance withthe Confirmation and Cancelation policy.
• Ensureall work orders aremaintainedin the system, closedwithaccuratereasons, andappropriate departmentsare notified.
• Ensures allorders withtemprequestare filled.
• Anticipates and provides resolution to issues based on the needs and expectations of our customers.
• Documents all staffingrequestandactivityin the system(s).
• Addresses all action items outlines in the staffing office’s shared email box.
• Reply’sto all client and TRA clinical employee communications, and voice messages, in all systems.
• Answersall phone calls.
• Ensures employeescomply withregulatory and TRA/Corporate directives,policiesand procedures.
• Forwards Corrective Actions andfacility’sconcerns to TRA chain of command.
• ServesasLiaisonbetween staff,vendorsand facilities to meet minimum staffing requirements within establishedparameters at booking.
• Establishes a harmonious relationship with facilities through cooperative contacts.
• Providesdetailnotes on shift activity,anticipatedstaffing changes, facility requests, call offs, and cancellations for teammates upon shift change.
• Participates in special projects, as needed.

Qualifications

• Minimum Education
• High School Diploma or GED equivalent
• Preferred Education
• Associate College Degree
• Experience
• Minimum Experience
• Minimumone year customer service experiencerequired
• Preferred Experience
• Staffing, scheduling and workforce management experience

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
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