TPWD - Customer Service Representative I (Fluctuating Hours)

Texas A&M International; Wills Point (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Group insurance

Retirement plan

Training opportunities

Job summary

Texas Parks and Wildlife Department seeks an entry-level Customer Service Representative I to support Lake Tawakoni State Park. You will handle front desk duties, revenue processing, licensing, and customer inquiries in a fast-paced public setting.

The role requires strong communication, basic math, and the ability to work flexible hours with potential full-time or part-time shifts. Prior experience is not required, but bilingual skills are a plus.

Qualifications

• High School diploma or GED is required.
• One year of clerical, cash handling or customer service experience is preferred.
• Bilingual in English and Spanish is preferred.

Responsibilities

• Provide customer service and information to park visitors in person, by phone and in writing.
• Process license and permit sales and automated campsite registrations.
• Manage front desk operations and revenue collection with accuracy.
• Prepare reports, handle correspondence, and maintain Headquarters cleanliness.
• Operate credit card machines and registration systems with accuracy.

Skills

Cash handling

Customer service

Front desk operations

Verbal communication

Written communication

Teamwork

Independent work

Decision making

High stress tolerance

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Outlook

Campsite registration system

Job description

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Job Title TPWD - Customer Service Representative I (Fluctuating Hours)

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

GENERAL DESCRIPTION:

Under the direction of the Office Manager or Assistant Office Manager, this position performs entry-level to routine customer service work including clerical duties, front desk operations, revenue collection and accounting for daily revenue at Lake Tawakoni State Park.Provides customer service and information to the public in person, on the telephone and in writing, license and permit sales and automated campsite registration.Performs clerical duties that include preparation of reports, and processing of correspondence, and general cleaning of the Headquarters.Operates credit card, campsite registration, and the computer and license sales machines.Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned.Complies with all Agency, Division and Branch rules, regulations and procedures.

NOTE: Position may fluctuate between full-time/part-time hours based on operational needs.

MINIMUM QUALIFICATIONS:

Education:

Graduation from High School or GED.

Experience:

None required.

Licensure:

None required.

PREFERRED QUALIFICATIONS:

Experience:

One year of experience in general clerical, cash handling or customer service.

Bilingual in English and one or more critical languages, including Spanish, Arabic, Persian Farsi, Hindi, Urdu, Vietnamese and Mandarin.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of general office procedures.

Knowledge of administrative and clerical procedure.

Knowledge of basic mathematics.

Knowledge of general custodial duties.

Skill in using MS Word, Excel and Outlook.

Skill in effective verbal and written communication.

Skill in providing quality customer service in a courteous and professional manner.

Skill in handling a high-volume front desk.

Skill in making independent, sound and timely decisions.

Ability to accurately handle cash and account for revenue collected.

Ability to work independently with little or no supervision.

Ability to work as a member of a team.

Ability to work under high stress conditions.

Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS:

Required to work in a public park with overnight camping and day use.

Required to work 10 to 40 hours per week, includes flexible schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.

This position may fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued and health insurance rates.

Required to adjust to changing schedules.

Required to travel 5% with possible overnight stays.

Non-smoking environment in State buildings and vehicles.

PLEASE NOTE:

Job title,

Employer name,

If employment is less than full-time status, indicate part-time in the work history section or résumé, and

Description of duties performed.

NOTE: Volunteer experience may be counted toward required experience.

IMPORTANT:

College Transcripts: If education is used to meet the minimum qualifications, a copy of the college transcript(s) issued by the registrar must be provided at the time of interview (unless otherwise noted in the posting).

`N/A` may be entered in fields that are not applicable.

Omission of required information may result in disqualification.

WIT applicants must complete the supplemental questions in the CAPPS Candidate Gateway to be considered.

If you need assistance creating a résumé, please refer to the `Create a Résumé` link for Job Seekers on the Work In Texas website .

If the required information and attachments are not submitted as noted above, your application will be considered incomplete.

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program.For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period.

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ .

Required forms that will need to be attached with application for Military Employment Preference:

Veteran-DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).

Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.

Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.

Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.

Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

Documentation must be attached to the application before military preference can be granted.

*More information on military occupational specialty codes can be found below: