TPWD - Customer Service Representative I (Fluctuating Hours)

Texas A&M International; Canyon (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Group insurance

Retirement plan

Training opportunities

Job summary

Texas Parks and Wildlife Department seeks a Customer Service Representative I to support Palo Duro Canyon State Park. This entry-level role handles customer service, revenue collection, and clerical tasks, including license and permit sales and camper registrations.

The position may fluctuate between full-time and part-time hours, with duties ranging from data entry to front-desk assistance. The ideal candidate is reliable, can learn the online registration system, and possesses a valid Texas

Qualifications

• High school diploma or GED required.
• No prior experience required.
• Valid Texas driver''s license required.

Responsibilities

• Provide customer service to park visitors and the public.
• Process license and permit sales and cash revenue.
• Assist with camper registration and clerical duties.
• Answer phones, sort mail, and data entry for reports.

Skills

Customer service

Cash handling

Office procedures

MS Word

MS Excel

Communication skills

Teamwork

Data entry

Education

High school diploma or GED

Tools

Word processing

Spreadsheets

Outlook

Job description

TPWD - Customer Service Representative I (Fluctuating Hours)

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

GENERAL DESCRIPTION:

Under the direction of the Office Manager, this position performs entry-level to routine customer service work including assisting with the daily office operations and clerical duties for Palo Duro Canyon State Park. Provides customer service, performs revenue collection, accounting, license and permit sales, and automated camper registration. Clerical tasks include answering telephones, processing incoming and outgoing mail, report data entry, preparing correspondence, and filing. Interprets policies and provides information to park visitors and the public. Handles complaints and emergencies and interacts with a large volume of park visitors. Assists the Assistant Office Manager with maintaining inventory of office supplies, brochures, and visitor information packets. Conducts routine cleaning of park headquarters building. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division, and Branch rules, regulations, and procedures.

NOTE:

Position may fluctuate between full-time/part-time hours based on operational needs.

MINIMUM QUALIFICATIONS:

Education:

• Completion of High school or GED.

Experience:

• None required.

Licensure:

• Must possess a valid state driver's license.

PREFERRED QUALIFICATIONS:

Experience:

• One year of experience in general clerical, cash handling, or customer service.
• One year of clerical experience such as accounting, typing, filing, record keeping, and data entry.
• One year of experience in use of automation equipment or word processing and spreadsheet equipment and software.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of general office procedures.
• Knowledge of administrative and clerical procedures.
• Knowledge of basic mathematics.
• Knowledge of telephone procedures and etiquette.
• Skill in using MS Word, Excel, and Outlook.
• Skill in effective verbal and written communication.
• Skill in providing quality customer service in a courteous and professional manner.
• Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.
• Skill in managing several projects simultaneously.
• Ability to handle complaints, emergencies, stressful work environments, and high volumes of people courteously and effectively.
• Ability to work under stressful conditions.
• Ability to accurately handle cash and account for revenue collected.
• Ability to work independently with little or no supervision.
• Ability to work as a member of a team.
• Ability to learn an online registration system.
• Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.
• Ability to perform manual labor including lifting supplies and materials up to 20 pounds.
• Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS:

• Required to work in a high-visitation public park with overnight camping.
• Required to work 10-40 hours per week, with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays.
• Hours may be reduced or extended as needed through primary peak season.
• This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates.
• Required to work in adverse weather conditions to include heat, rain, and cold.
• Required to adjust to changing schedules.
• Required to perform manual labor including lifting supplies and materials up to 20 pounds.
• May be required to operate a state vehicle.
• Must conform to TPWD dress and grooming standards, work rules, and safety procedures.
• Required to travel 5% with possible overnight stays.
• Non-smoking work environment in State building and vehicles.

PLEASE NOTE:

• Job title,
• Employer name,
• Dates of employment (month/year),
• If employment is less than full-time status, indicate part-time in the work history section or résumé,
• Description of duties performed.

NOTE: Volunteer experience may be counted toward required experience.

IMPORTANT:

College Transcripts: If education is used to meet the minimum qualifications, a copy of the college transcript(s) issued by the registrar must be provided at the time of interview (unless otherwise noted in the posting).

`N/A' may be entered in fields that are not applicable.

Omission of required information may result in disqualification.

WIT applicants must complete the supplemental questions in the CAPPS Candidate Gateway to be considered.

Benefits:

• generous paid time off
• group insurance
• retirement and pension
• frequent training and staff development opportunities

• longevity pay
• merit pay
• deferred compensation
• flexible benefit plans
• 401K/457 retirement plans
• direct deposit
• staggered work hours
• Employee Assistance Program
• Return-to-Work Program

For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period.

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted.

Required forms that will need to be attached with application for Military Employment Preference:

• Veteran-DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
• Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
• Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
• Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.
• Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

Documentation must be attached to the application before military preference can be granted.

*More information on military occupational specialty codes can be found below: