TPWD - Customer Service Representative I

Conservation Maven; Texas; On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Pension plan

401K/457

Paid time off

Job summary

Texas Parks and Wildlife is seeking an entry-level Customer Service Representative at Seminole Canyon State Park in Comstock, TX. Under the Office Manager, you will handle clerical tasks, license and permit sales, campsite registrations, park store inventory, and daily revenue reconciliation.

Beyond routine duties, you will assist with public programs, maintain files, and perform light maintenance. The position requires a high school diploma or GED and a valid Texas driver's license, with

Qualifications

• High school diploma or GED required.
• Experience as described in posting: None required.
• Must possess or obtain a valid Texas driver’s license within 30 days of employment.

Responsibilities

• Provide general clerical support and information to the public.
• Collect license and permit sales; manage automated campsite registration.
• Operate park store inventory and daily revenue accounting.
• Prepare reports and maintain files; perform light maintenance.
• Assist park staff with education and interpretive programs for all ages.

Skills

Customer service

Cash handling

General clerical

Front desk reception

MS Word

Excel

Outlook

Verbal communication

Written communication

Education

High School diploma or GED

Tools

MS Word

Excel

Outlook

Job description

### TPWD - Customer Service Representative ISave JobTexas Parks and WildlifeComstock,Texas| | || --- | --- || Job Type | Permanent || Salary | $3,245.29 per month || Deadline | Oct 27, 2026 || Min. Experience | 0 - 1 year |**TPWD MISSION**To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.**HIRING CONTACT:**Maria Trevino, 432-292-4464, [e-mail]**PHYSICAL WORK ADDRESS:** Seminole Canyon State Park, Hwy 90 West Park Road 67, Comstock, TX 78837**GENERAL DESCRIPTION**:Under the direction of the Office Manager, this position performs entry level to routine customer service work including general clerical duties and information to the public. Responsible for collection, license and permit sales, automated campsite registration, park store inventory and accounting for daily revenue. Operates credit card machine, campsite registration, computer and license sales machine. Prepares reports, correspondence and maintains files. Performs daily light maintenance and cleaning of office, restrooms and visitor center. Assists park staff in conducting education and interpretive programs to audiences of all ages. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.**MINIMUM QUALIFICATIONS:****Education:**Graduation from High School or GED.**Experience:**None required.**Licensure:**Must possess or be able to obtain, within 30 days of employment, a valid state driver's license.**PREFERRED QUALIFICATIONS:****Experience:*** One year experience in areas such as general clerical, customer service, front desk reception, cash handling and/or public speaking.* Experience in accounting, typing, record keeping, and data entry.**KNOWLEDGE, SKILLS AND ABILITIES:*** Knowledge of general office procedures.* Knowledge of administrative and clerical procedures.* Knowledge of basic math calculations.* Skill in using MS Word, Excel and Outlook.* Skill in effective verbal and written communication.* Skill in effective verbal and written communication.* Skill in providing quality customer service in a courteous and professional manner.* Skill in using standard office equipment.* Skill in preparing reports.* Skill in training others.* Ability to accurately handle cash and account for revenue collected.* Ability to work independently with little or no supervision.* Ability to work as a member of a team.* Ability to handle multiple tasks.* Ability to work under stressful conditions.* Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.* Ability to conduct work activities in accordance with TPWD safety program.**WORKING CONDITIONS:*** Required to work in a public park with overnight camping and day use.* Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.* Required to adjust to changing schedules.* Required to travel 5% with possible overnight stays.* Non-smoking work environment in State buildings and vehicles.**PLEASE NOTE:**All applications must include complete job history information for each period of employment, provided either in the WORK HISTORY SECTION or in the attached RÉSUMÉ. Please ensure each entry includes:* Job title,* Employer name,* Dates of employment (month/year),* If employment is less than full-time status, indicate part-time in the work history section or résumé, and* Description of duties performed. NOTE: Volunteer experience may be counted toward required experience.**IMPORTANT:*** College Transcripts: If education is used to meet the minimum qualifications, a copy of the college transcript(s) issued by the registrar must be provided at the time of interview (unless otherwise noted in the posting).* `N/A' may be entered in fields that are not applicable.* Omission of required information may result in disqualification.**Work In Texas (WIT) Applicants:*** WIT applicants must complete the supplemental questions in the CAPPS Candidate Gateway to be considered.* To complete these questions, log in to CAPPS Candidate Gateway.* If you need assistance creating a résumé, please refer to the `Create a Résumé' link for Job Seekers on the Work In Texas website.If the required information and attachments are not submitted as noted above, your application will be considered incomplete.**EXCELLENT BENEFITS:**Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.**MILITARY EMPLOYMENT PREFERENCE:**If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.Required forms that will need to be attached with application for Military Employment Preference:Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.Documentation must be attached to the application before military preference can be granted.\\*More information on military occupational specialty codes can be found below:https://www.onetonline.org/crosswalk/MOC/https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdfTPWD IS AN EQUAL OPPORTUNITY EMPLOYER