TPWD - Customer Service Representative I

Texas A&M International; Jacksboro (TX); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Health insurance

Retirement plan

Training opportunities

Flexible benefits

Descrizione del lavoro

Texas Parks and Wildlife Department is seeking a Customer Service Representative I to support Fort Richardson State Park. You will handle daily office operations, assist visitors, process transactions, and maintain records while upholding TPWD safety standards.

The role requires strong communication, basic math skills, and the ability to work in a high-traffic park environment. Training and development opportunities are provided.

Competenze

• High school diploma or GED required.
• No prior experience needed (entry-level).
• Valid state driver’s license required.

Mansioni

• Provide customer service, revenue collection, accounting, and permit sales.
• Register campers using automated camper registration.
• Answer phones, process mail, data entry, and filing.
• Interpret policies and provide information to park visitors.
• Handle complaints and emergencies and assist with inventory/office tasks.

Conoscenze

Customer service

Verbal communication

Written communication

Teamwork

Multitasking

Safety awareness

Formazione

High school diploma or GED

Strumenti

MS Word

Excel

Outlook

Descrizione del lavoro

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Job Title TPWD - Customer Service Representative I

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

GENERAL DESCRIPTION:

Under the direction of the Office Manager, this position performs entry-level to routine customer service work. Responsible for daily office operations at Fort Richardson State Park.Provides customer service, performs revenue collection, accounting, and permit sales and automated camper registration.Clerical tasks include answering telephones, processing incoming and outgoing mail, report data entry, preparing correspondence and filing.Interprets policies and provides information to park visitors and general public.Handles complaints and emergencies and interacts with a large volume of park visitors.Assists the Assistant Office Manager with maintaining inventory of resale items and office supplies, brochures and visitor information packets.Conducts routine cleaning of park headquarters building.Performs additional duties as assigned.Complies with all Agency, Division and Branch rules, regulations and procedures.

MINIMUM QUALIFICATIONS:

• Education: Graduation from High school or GED.
• Experience: None
• Licensure: Must possess a valid State driver's license.

PREFERRED QUALIFICATIONS:

• Experience: One year experience in areas such as general clerical duties, cash handling or customer service.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of administrative and clerical procedures.
• Knowledge of general office procedures.
• Knowledge of basic mathematics.
• Skill in using MS Word, Excel and Outlook.
• Skill in effective verbal and written communication.
• Skill in using standard office equipment.
• Skill in providing quality customer service in a courteous and professional manner.
• Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.
• Ability to accurately handle cash and account for revenue collected.
• Ability to prepare and maintain records, files and reports.
• Ability to transfer merchandise/stock.
• Ability to work independently with little or no supervision.
• Ability to work as a member of a team.
• Ability to work under stressful conditions.
• Ability to use automated camper registration systems.
• Ability to maintain flexibility and work with frequent interruptions and multiple and changing priorities.
• Ability to make sound judgment decisions based upon data available and in short time frames.
• Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.
• Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS:

• Required to work in a high visitation park with overnight camping.
• Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.
• Required to adjust to changing schedules.
• Required to perform manual labor including, lifting supplies and materials up to 20 lbs.
• May be required to operate a State vehicle.
• Required to travel 5% with possible overnight stays.
• Must conform to TPWD dress and grooming standards, work rules and safety procedures.
• Non-smoking environment in State buildings and vehicles.

PLEASE NOTE:

• Job title,
• Employer name,
• Dates of employment (month/year),
• If employment is less than full-time status, indicate part-time in the work history section or résumé, and
• Description of duties performed.

NOTE: Volunteer experience may be counted toward required experience.

IMPORTANT:

College Transcripts: If education is used to meet the minimum qualifications, a copy of the college transcript(s) issued by the registrar must be provided at the time of interview (unless otherwise noted in the posting).

`N/A` may be entered in fields that are not applicable.

Omission of required information may result in disqualification.

WIT applicants must complete the supplemental questions in the CAPPS Candidate Gateway to be considered.

If the required information and attachments are not submitted as noted above, your application will be considered incomplete.

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program.For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period.

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ .

Required forms that will need to be attached with application for Military Employment Preference:

• Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
• Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
• Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
• Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.
• Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

Documentation must be attached to the application before military preference can be granted.

*More information on military occupational specialty codes can be found below: