TPWD - Customer Service Representative I

Texas Travel Industry Association; Comstock (TX); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Group insurance

Retirement plan

Training opportunities

Job summary

Texas Parks and Wildlife Department in Seminole Canyon State Park, Comstock, TX, is seeking an entry level Customer Service Clerk to assist the Office Manager. The role covers clerical duties, information to the public, license and permit sales, campsite registrations, and daily revenue reporting.

Requirements include a High School Diploma or GED, and a valid Texas driver\'s license within 30 days. Preferred experience in clerical, customer service, cash handling, or public speaking is noted.

Qualifications

• Graduation from High School or GED.
• None required experience.
• Must possess or be able to obtain a valid state driver\'s license within 30 days of employment.
• Preferred: up to 1 year in clerical, customer service, front desk reception, cash handling or public speaking.

Responsibilities

• Perform entry level to routine customer service and clerical duties.
• Handle license and permit sales and campsite registrations.
• Operate cash handling and revenue accounting; prepare reports.
• Maintain files and assist with education/interpretive programs.
• Work under supervision and adapt to changing priorities.

Skills

Customer service

Verbal communication

Written communication

Cash handling

Teamwork

Multi-tasking

Public speaking

Education

High School Diploma or GED

Tools

MS Word

Excel

Outlook

Job description

Job Description

TPWD MISSION

HIRING CONTACT: Maria Trevino, 432-292-4464, [e-mail]

PHYSICAL WORK ADDRESS: Seminole Canyon State Park, Hwy 90 West Park Road 67, Comstock, TX 78837

GENERAL DESCRIPTION

Under the direction of the Office Manager, this position performs entry level to routine customer service work including general clerical duties and information to the public. Responsible for collection, license and permit sales, automated campsite registration, park store inventory and accounting for daily revenue. Operates credit card machine, campsite registration, computer and license sales machine. Prepares reports, correspondence and maintains files. Performs daily light maintenance and cleaning of office, restrooms and visitor center. Assists park staff in conducting education and interpretive programs to audiences of all ages. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

MINIMUM QUALIFICATIONS

Education

Graduation from High School or GED.

Experience

None required.

Licensure

Must possess or be able to obtain, within 30 days of employment, a valid state driver's license.

PREFERRED QUALIFICATIONS

Experience

One year experience in areas such as general clerical, customer service, front desk reception, cash handling and/or public speaking.

Experience in accounting, typing, record keeping, and data entry.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of general office procedures.
• Knowledge of administrative and clerical procedures.
• Knowledge of basic math calculations.
• Skill in using MS Word, Excel and Outlook.
• Skill in effective verbal and written communication.
• Skill in effective verbal and written communication.
• Skill in providing quality customer service in a courteous and professional manner.
• Skill in using standard office equipment.
• Skill in preparing reports.
• Skill in training others.
• Ability to accurately handle cash and account for revenue collected.
• Ability to work independently with little or no supervision.
• Ability to work as a member of a team.
• Ability to handle multiple tasks.
• Ability to work under stressful conditions.
• Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.
• Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS

• Required to work in a public park with overnight camping and day use.
• Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.
• Required to adjust to changing schedules.
• Required to travel 5% with possible overnight stays.
• Non-smoking work environment in State buildings and vehicles.

WIT Applicants

WIT applicants must complete the supplemental questions in the CAPPS Candidate Gateway to be considered.

EXCELLENT BENEFITS

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period.

MILITARY EMPLOYMENT PREFERENCE

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted.

Required forms that will need to be attached with application for Military Employment Preference:

• Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
• Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
• Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
• Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.
• Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
• Documentation must be attached to the application before military preference can be granted.

*More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER