TPWD - Customer Service Representative I

Texas A&M International; Comstock (TX); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

generous paid time off

group insurance

retirement and pension

direct deposit

Employee Assistance Program

Job summary

Texas Parks and Wildlife Department (TPWD) seeks a Customer Service Representative I to handle public information, clerical duties, and daily revenue operations at Seminole Canyon State Park in Comstock, TX. Responsibilities include selling licenses and permits, processing campsite registrations, maintaining files, and assisting with educational programs while working under supervision.

The role requires a high school diploma or GED, the ability to obtain a Texas driver's license within 30 days,

Qualifications

• Graduation from High School or GED.
• None required experience.
• Must possess or obtain a valid state driver's license within 30 days of employment.

Responsibilities

• Provide information to the public and perform general clerical duties.
• Handle license and permit sales and automated campsite registration.
• Operate park office equipment and process daily revenue; prepare reports and maintain files.
• Assist park staff with education and interpretive programs to diverse audiences.

Skills

Verbal communication

Written communication

Customer service

Cash handling

Attention to detail

Teamwork

Independent work

Education

High School diploma or GED

Tools

MS Word

Excel

Outlook

Job description

TPWD - Customer Service Representative I

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

PHYSICAL WORK ADDRESS:

Seminole Canyon State Park, Hwy 90 West Park Road 67, Comstock, TX 78837

GENERAL DESCRIPTION

Under the direction of the Office Manager, this position performs entry level to routine customer service work including general clerical duties and information to the public. Responsible for collection, license and permit sales, automated campsite registration, park store inventory and accounting for daily revenue. Operates credit card machine, campsite registration, computer and license sales machine. Prepares reports, correspondence and maintains files. Performs daily light maintenance and cleaning of office, restrooms and visitor center. Assists park staff in conducting education and interpretive programs to audiences of all ages. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

MINIMUM QUALIFICATIONS

Education

Graduation from High School or GED.

Experience

None required.

Licensure

Must possess or be able to obtain, within 30 days of employment, a valid state driver's license.

PREFERRED QUALIFICATIONS

Experience

One year experience in areas such as general clerical, customer service, front desk reception, cash handling and/or public speaking.

Experience in accounting, typing, record keeping, and data entry.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of general office procedures.
• Knowledge of administrative and clerical procedures.
• Knowledge of basic math calculations.
• Skill in using MS Word, Excel and Outlook.
• Skill in effective verbal and written communication.
• Skill in effective verbal and written communication.
• Skill in providing quality customer service in a courteous and professional manner.
• Skill in using standard office equipment.
• Skill in preparing reports.
• Skill in training others.
• Ability to accurately handle cash and account for revenue collected.
• Ability to work independently with little or no supervision.
• Ability to work as a member of a team.
• Ability to handle multiple tasks.
• Ability to work under stressful conditions.
• Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.
• Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS

Required to work in a public park with overnight camping and day use.

Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.

Required to adjust to changing schedules.

Required to travel 5% with possible overnight stays.

Non-smoking work environment in State buildings and vehicles.

PLEASE NOTE:

All applications must include complete job history information for each period of employment, provided either in the WORK HISTORY SECTION or in the attachedRÉSUMÉ. Please ensure each entry includes:

• Job title,
• Employer name,
• Dates of employment (month/year),
• If employment is less than full-time status, indicate part-time in the work history section or résumé, and
• Description of duties performed.

NOTE: Volunteer experience may be counted toward required experience.

IMPORTANT:

College Transcripts: If education is used to meet the minimum qualifications, a copy of the college transcript(s) issued by the registrar must be provided at the time of interview (unless otherwise noted in the posting).

N/A may be entered in fields that are not applicable.

Omission of required information may result in disqualification.

Benefits

• generous paid time off
• group insurance
• retirement and pension
• frequent training and staff development opportunities
• longevity pay
• merit pay
• deferred compensation
• flexible benefit plans
• 401K/457 retirement plans
• direct deposit
• staggered work hours
• Employee Assistance Program
• Return-to-Work Program
• For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period.

Military Employment Preference

• Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
• Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
• Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
• Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.
• Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

*More information on military occupational specialty codes can be found below: