TPWD - Customer Service Representative I

Texas A&M International; Strawn (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

The Texas Parks and Wildlife Department seeks a Customer Service Representative I at Palo Pinto Mountains State Park in Strawn, TX. This entry-level position handles front desk operations, licenses sales, campsite registrations, and daily revenue processing under supervision.

You will prepare reports, manage correspondence, and support park visitors with information on recreational opportunities while upholding agency procedures.

Qualifications

• Education: Graduation from High School or GED.
• Experience: No experience required.
• Licensure: Must possess a valid State driver's license at the time of hire.

Responsibilities

• Perform front desk operations and handle visitor inquiries.
• Process license sales and campsite registrations.
• Manage daily revenue and assist with reports.
• Maintain filing and general clerical tasks.

Skills

Verbal communication

Written communication

Customer service

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Outlook

Job description

TPWD - Customer Service Representative I

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

Physical Work Address

Palo Pinto Mountains State Park, 100 Park Rd 77, Strawn, TX 76475

General Description

Under the direction of the Office Manager, this position performs entry-level to routine customer service work and is responsible for performing clerical duties, front desk operations, revenue collection and accounting for daily revenue for Palo Pinto Mountains State Park. Responsible for preparation of reports, and processing of correspondence; and general cleaning of the Headquarters. Operates credit card machine, processes licenses sales and completes campsite registrations. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

Minimum Qualifications

• Education: Graduation from High School or GED.
• Experience: No experience required.
• Licensure: Must possess a valid State driver's license at the time of hire.

Knowledge, Skills and Abilities

• Knowledge of general office procedures.
• Knowledge of administrative and clerical procedures.
• Knowledge of basic mathematics.
• Skill in using MS Word, Excel and Outlook.
• Skill in effective verbal and written communication.