TPWD - Customer Service Representative I

Texas A&M International; Bend (TX); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Generous paid time off

Group insurance

Retirement and pension

Staff training and development

Job summary

Texas Parks and Wildlife Department is seeking an entry-level Customer Service Representative I. Responsibilities include assisting the public in person and by phone, handling revenue and permit sales, processing campsite registrations, and preparing reports.

The role requires basic computer skills and the ability to work under supervision in a public park environment. Expected duties also cover clerical tasks, daily revenue accounting, and maintenance of office areas; driving a state vehicle

Qualifications

• Graduation from High School or GED.
• One year experience in general clerical, cash handling or customer service work.
• Must possess or be able to obtain, within 30 days of employment, a valid State driver's license.

Responsibilities

• Provide information to the public in person, over the phone, and in writing.
• Handle revenue collection and permit sales.
• Process automated campsite registration and daily revenue accounting.
• Perform clerical duties including report preparation and correspondence processing.
• Operate credit card machine and computer sales machine; use Windows, Word and Excel.
• Maintain cleanliness of Headquarters and restrooms; follow safety rules.

Skills

Cash handling

Customer service

MS Word

Excel

Outlook

Verbal communication

Written communication

Education

High school diploma or GED

Tools

MS Word

Excel

Outlook

Job description

TPWD - Customer Service Representative I

GENERAL DESCRIPTION:

Under the direction of the park Office Manager, this position performs entry-level to routine customer service work and is responsible for providing information to the public in person, on the telephone, and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue and ancillary product sales; clerical duties that include preparation of reports, and processing of correspondence; and general cleaning of the Headquarters and restrooms. Operates credit card machine, campsite registration and computer sales machine. Works with computer applications such as Windows, Word and Excel. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgement. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

MINIMUM QUALIFICATIONS:

Education

• Graduation from High School or GED.

Experience

• One year experience in general clerical, cash handling or customer service work.

Licensure

• Must possess or be able to obtain, within 30 days of employment, a valid State driver's license.

PREFERRED QUALIFICATIONS:

Experience

• One year of clerical experience in clerical work such as accounting, typing, filing, record keeping, and data entry.
• One year of experience in use of automation equipment or word processing and spreadsheet equipment and software.
• One year of experience in customer service.
• One year of experience working with the public and handling money.

NOTE: Experience may have occurred concurrently.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of general office procedures.
• Knowledge of administrative and clerical procedures.
• Knowledge of basic mathematics.
• Skill in using MS Word, Excel and Outlook.
• Skill in effective verbal and written communication.
• Skill in providing quality customer service in a courteous and professional manner.
• Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.
• Ability to accurately handle cash and account for revenue collected.
• Ability to work independently with little or no supervision.
• Ability to work in a fast-paced, stressful environment.
• Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.Ability to work effectively with other staff members.
• Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.
• Ability to conduct work activities in accordance with the employee safety program.

WORKING CONDITIONS:

• Required to work in a high visitation public park with overnight camping.
• Required to adjust to changing work schedules.
• Required to perform manual labor including, lifting supplies and materials up to 20 lbs.
• May be required to drive a State vehicle.
• Required to travel 5% with possible overnight stays.
• Must conform to TPWD dress and grooming standards, work rules and safety procedures.
• Non-smoking environment in all State buildings and vehicles.

BENEFITS:

• generous paid time off
• group insurance
• retirement and pension
• frequent training and staff development opportunities
• longevity pay
• merit pay
• deferred compensation
• flexible benefit plans
• 401K/457 retirement plans
• direct deposit
• staggered work hours
• Employee Assistance Program
• Return-to-Work Program
• health insurance is available on the 1st of the following month after a 60-day waiting period.