TPA Operations Team Lead: Coaching & Growth

Y-Axis; Schaumburg, Northern (IL, KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance and disability

401(k) match

Job summary

Paylocity, an award-winning provider of cloud-based HR and payroll software, is seeking a TPA Ops Team Lead in Schaumburg, IL. This role leads day-to-day operations for the designated team, providing leadership, coaching, and mentoring while ensuring client needs are met and issues are resolved.

The position requires 2+ years in Payroll/HR and a technical, client-facing background. In-office in Schaumburg, no remote option.

Qualifications

• 2+ years' experience in Payroll/HR Industry required.
• 2+ years' experience in technical/problem-solving client facing role required.
• Bachelor's Degree required.

Responsibilities

• Supervising the work of their assigned group on a day-to-day basis which may include delegation of work assignments to various team members
• Provide training and assist with coaching and development of new and existing team members
• Positively and effectively handle escalated issues from customers or internal teams in a collaborative "win-win" approach
• Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles
• Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee employment status changes and performance issues
• Develop and implement action plans to improve team or individual performance
• Act as a technical resource to the Support Team as needed
• Subject matter expert in key areas of their department
• Help create and update processes and other internal training documentation as necessary

Skills

Team Leadership

Payroll Administration

HR Operations

Performance Management

Coaching and Mentoring

Conflict Resolution

Process Improvement

Client Relationship Management

Technical Problem Solving

Delegation

Training

Benefits Administration

Education

Bachelor's Degree

Tools

Paylocity

Job description

Paylocity, an award-winning provider of cloud-based HR and payroll software, is seeking a TPA Ops Team Lead in Schaumburg, IL. This role leads day-to-day operations for the designated team, providing leadership, coaching, and mentoring while ensuring client needs are met and issues are resolved.

The position requires 2+ years in Payroll/HR and a technical, client-facing background. In-office in Schaumburg, no remote option.