TPA Liability Claims Specialist - Complex Auto & GL

AXA; Exton (PA); On-site; USD 98,000 - 155,000; Full time

Job summary

AXA XL, the P&C and specialty risk division of AXA, is seeking a Claims professional to manage assigned claims across jurisdictions, coordinate with TPAs, and drive for optimal outcomes for clients. The role emphasizes proactive claim resolution, litigation strategy when needed, and strong collaboration with underwriters and legal counsel.

You will report to the Manager of TPA Liability Claims and contribute to the team’s focus on customer service, accurate reserve maintenance, and data-driven

Qualifications

• General Liability and commercial auto claims experience.
• Excellent verbal and written communication; negotiation skills.
• Collaborative approach with insured, brokers, TPA claim handlers, CAMs, underwriters and legal counsel.
• Ethics and professionalism in handling responsibilities.
• Ability to prioritize multiple work streams and act with urgency.
• Willingness to learn and improve technical skills.

Responsibilities

• Manage assigned claims across multiple jurisdictions and set case strategy with TPAs and Claims Leaders.
• Conduct Overflow Frequency Reviews and oversee TPAs and external counsel on litigation strategies.
• Coordinate communication with internal and external stakeholders to ensure top service levels.
• Consult with Leaders on Large Losses to achieve best outcomes for client and AXA XL.
• Document claim activity in the claims system per Global Claim Handling Principles and maintain reserves.
• Produce internal reports and monitor emerging liability and coverage trends.

Skills

Liability claims

TPA oversight

Communication

Collaboration

Negotiation

Professionalism

Prioritization

Curiosity

Job description

AXA XL, the P&C and specialty risk division of AXA, is seeking a Claims professional to manage assigned claims across jurisdictions, coordinate with TPAs, and drive for optimal outcomes for clients. The role emphasizes proactive claim resolution, litigation strategy when needed, and strong collaboration with underwriters and legal counsel.

You will report to the Manager of TPA Liability Claims and contribute to the team’s focus on customer service, accurate reserve maintenance, and data-driven