TPA and Systems Coordinator

American Restoration Operations, LLC; Union (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

American Restoration Operations, LLC is seeking a TPA and Systems Coordinator based in Union, NJ. This full-time role focuses on supporting insurance estimating and TPA processes, ensuring precise data entry and compliance. Successful candidates will possess advanced computer skills, strong attention to detail, and the ability to manage multiple tasks independently.

The position involves managing job documentation, entering data into TPA programs, and assisting team members in updating processes. Ideal applicants should have substantial experience with Xactimate and other related software tools.

Qualifications

• 3+ years of Xactimate experience.
• 3+ years of experience with insurance TPA programs.
• 3+ years of experience with Moisture Mapper and MICA.
• 2+ years of Symbility experience preferred.

Responsibilities

• Manage job progression through the job management system.
• Enter job updates into TPA programs.
• Upload required insurance documents for estimates.
• Audit estimates per TPA guidelines.
• Enter drying logs into Moisture Mapper and MICA.

Skills

Advanced computer skills

Effective communication skills

Attention to detail

Self-motivated

Tools

Microsoft Word

Excel

Outlook

Xactimate

Moisture Mapper

MICA

Symbility

Job description

TPA and Systems Coordinator

Full Time Union, NJ, US

Overview

The TPA and Systems Coordinator is responsible for supporting insurance estimating and third-party administrator (TPA) processes by ensuring accurate data entry, compliance, and documentation. This office-based role requires advanced computer proficiency, extreme accuracy, and strong organizational skills. It offers an exciting opportunity to make a meaningful impact by helping property owners recover after sustaining damage to their homes or businesses.

Key Responsibilities

• Manage the operations portion of the job management system, overseeing job progression from start to finish, including authorizations, compliance tasks, paperwork, photos, certificates of completion, and related documentation.
• Enter all job updates and required information into TPA programs.
• Upload photos, documents, and insurance information needed for estimates to be reviewed and sent to insurance carriers with invoices.
• Audit and prepare estimates in alignment with TPA guidelines prior to review.
• Accurately enter daily drying logs into Moisture Mapper and MICA.
• Support data entry of time sheets, daily schedules, and appointment reminders.
• Maintain up-to-date knowledge of all required programs, including Xactimate, Symbility, Moisture Mapper, MICA, and DocuSketch.
• Work independently to manage tasks, prioritize workload, and solve problems.
• Meet deadlines and work effectively under time constraints.
• Assist in updating, creating, and educating team members on TPA-related processes and procedures.

Requirements

• Advanced computer skills with proficiency in Microsoft Word, Excel, and Outlook; ability to learn and operate new programs quickly.
• Effective written and verbal communication skills.
• Strong attention to detail with excellent data-entry accuracy.
• High level of integrity and ability to collaborate effectively with team members.
• Self-motivated, dependable, and able to work additional hours during emergencies as needed.

Experience

• 3+ years of Xactimate experience.
• 3+ years of experience working directly with insurance TPA programs.
• 3+ years of experience with Moisture Mapper and MICA.
• 2+ years of Symbility experience strongly preferred.
• 3+ years of experience working with insurance TPAs (third-party program administrators).