EMS Water Mitigation Project Coordinator

ServiceMaster Clean of Fraser Valley; Springfield (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Profit sharing

Signing bonus

Training & development

Paid training

Vision insurance

Job summary

A property damage restoration company is seeking an EMS Project Coordinator in Springfield, MA. This full-time role involves coordinating water mitigation, mold remediation, and fire mitigation projects while managing documentation and compliance with TPA standards. Candidates must have hands-on experience with TPA programs and MICA moisture mapping. Strong organizational skills and the ability to handle multiple projects in a fast-paced environment are essential. A competitive salary and benefits including health insurance and paid time off are offered.

Qualifications

• Experience coordinating water mitigation / EMS restoration projects.
• Strong understanding of moisture mapping and documentation standards.
• Comfortable using project management software.

Responsibilities

• Coordinate water mitigation, mold remediation, and fire mitigation jobs.
• Manage job intake, work authorizations, and insurance documentation.
• Communicate with adjusters and property managers.

Skills

Hands-on experience with TPA programs

Excellent organizational skills

Strong written and verbal communication

Ability to manage multiple jobs in a fast-paced environment

Attention to detail

Tools

MICA (Moisture Mapping) software

Restoration estimating software

Xactimate

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Profit sharing
• Signing bonus
• Training & development
• Paid training
• Vision insurance

Job Description

Royal Restoration is a growing property damage restoration company specializing in emergency water mitigation, mold remediation, fire mitigation, contents services, and reconstruction. We work closely with insurance carriers, TPAs, property managers, and homeowners to deliver fast, compliant, and high-quality restoration services.

We are seeking an experienced EMS (Water Mitigation) Project Coordinator with strong TPA program experience and MICA moisture mapping knowledge to support and help grow our Emergency Mitigation Division.

Position Overview

The EMS Project Coordinator is responsible for coordinating TPA-driven water mitigation and emergency service jobs from intake through completion and invoicing. This role requires a strong understanding of insurance workflows, documentation standards, and compliance requirements under TPA programs.

This position is ideal for someone who understands the urgency and structure of EMS work and can keep multiple projects moving while maintaining compliance and communication.

Key Responsibilities

• Coordinate water mitigation, mold remediation, fire mitigation, and EMS contents jobs
• Manage job intake, work authorizations, and required insurance documentation
• Handle and maintain compliance for TPA programs including:
• Contractor Connection
• Alacrity
• Sedgwick
• Perform and review MICA moisture mapping and drying documentation
• Upload and manage job documentation (photos, moisture readings, drying logs, reports)
• Track job progress from emergency dispatch through completion and billing
• Communicate with adjusters, TPA reviewers, property managers, and customers
• Assist with estimates, supplements, and approval requests
• Ensure all jobs meet TPA KPIs, timelines, and documentation standards
• Coordinate crews, equipment, inspections, and job milestones
• Maintain accurate job status tracking and internal reporting
• Support project managers and field teams to avoid delays and denials

Required Qualifications (Must Have)

• Hands-on experience with TPA programs is REQUIRED
• Contractor Connection
• Alacrity
• Sedgwick
• MICA (Moisture Mapping) software experience is REQUIRED
• Experience coordinating water mitigation / EMS restoration projects
• Strong understanding of moisture mapping, drying standards, and documentation
• Excellent organizational and time-management skills
• Strong written and verbal communication
• Ability to manage multiple jobs in a fast-paced emergency environment
• High attention to detail and strong follow-through
• Comfortable using restoration estimating and project management software

Preferred Qualifications

• Xactimate experience
• Experience with large-loss or multi-site mitigation projects
• Knowledge of insurance billing and invoicing processes
• Prior restoration or construction office background

This position offers an engaging for professionals passionate about restoring properties and helping clients recover from damages. The EMS Water Mitigation Project Coordinator will be instrumental in delivering high-quality restoration services efficiently and safely.

Job Type: Full-time

Work Location: In person