Toyota Service Advisor

CMA's Toyota of Martinsburg; Martinsburg (WV); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401(k) with Company Match

Paid Time Off (PTO)

Employee Discounts on Vehicles & Service

Ongoing Training & Development Programs

Employees Stock Option Plan (ESOP)

Work Life Balance (Closed on Sundays)

Job summary

Cmasvalleyvw in Martinsburg is hiring an Automotive Service Advisor to be the key link between customers and our service department. This role involves greeting customers, determining service needs, and preparing repair orders.

Ideal candidates possess strong customer service skills and a valid driver's license. Benefits include insurance options, paid time off, and a 401(k). We're eager to interview within two weeks!

Qualifications

• Strong customer service and communication skills are essential.
• Must be organized, dependable, and detail-oriented.
• Valid driver's license is required.

Responsibilities

• Greet customers and schedule service appointments.
• Explain repair recommendations clearly to customers.
• Provide updates throughout the service process.
• Deliver fast, friendly, and professional service.
• Build trust and long-term customer relationships.

Skills

Customer service skills

Communication skills

Organizational skills

Detail-oriented

Multitasking

Professional attitude

Education

High School diploma or equivalent

Job description

Description

Automotive Service Advisor

Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Join our team as a Service Advisor and be the key link between customers and our service department. If you enjoy helping people and thrive in a fast-paced environment, this is a great opportunity to grow your automotive career!

Pay & Schedule

• $55,000 – $85,000/year + commission
• Rotating shifts
• Rotating 3-day weekends

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

What You’ll Do

• Greet customers and schedule service appointments
• Explain repair recommendations clearly
• Provide updates throughout the service process
• Deliver fast, friendly, and professional service
• Build trust and long-term customer relationships

What We’re Looking For

• Strong customer service and communication skills
• Organized, dependable, and detail-oriented
• Ability to multitask in a fast-paced environment
• Professional and positive attitude
• Valid driver’s license required
• High School diploma or equivalent

CMA Benefits

• Medical, Dental, & Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Holidays
• Employee Discounts on Vehicles & Service
• Ongoing Training & Development Programs
• Employees Stock Option Plan (ESOP)
• Work Life Balance (Closed on Sundays)

Requirements

• Must pass background check
• Must pass pre-employment drug screen
• Valid driver’s license required

Apply Today

We’re hiring immediately and interviewing within the next two weeks!