Toyota Service Advisor

Newhollandauto; New Holland (Lancaster County); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K with Company Match

Paid Time Off

Advancement Opportunities

Employee Vehicle Purchase Program

Employee Service Discount Program

Uniforms

Job summary

New Holland Auto Group is seeking an experienced service manager to lead a team of technicians, ensuring timely, quality repairs while delivering outstanding customer service. The role emphasizes safety, professionalism, and alignment with the company’s values.

Qualified candidates should have 3–5 years of experience, an automotive tech degree, and a valid PA driver’s license with a clean record. Pay range listed reflects experience level and local market norms.

Qualifications

• Strong listening skills and excellent communication to service customers
• Customer-service oriented with a positive, friendly attitude
• Ability to learn new technology and repair/service procedures
• Experience as a service advisor preferred; Toyota experience preferred
• High school diploma or equivalent required; automotive tech degree preferred

Responsibilities

• Manage a team of technicians through scheduling and assigning work
• Provide quality, friendly, professional customer service
• Demonstrates Company values in all interactions
• Communicate status and ETA of service work to customers
• Comply with safety policies and procedures
• Ensure quality repair work meets dealership and factory standards

Skills

Strong listening skills

Great customer service

Positive attitude

Communication skills

Team leadership

Education

Automotive Technical/Trade school degree

High school diploma or equivalent

Job description

Are you ready to have FUN and break up the same old boring work shift? Do you like Halloween Costume & Ugly Sweater Contests, Achievement Luncheons, Football Jersey Days, and MORE? Are you looking for an employer who celebrates your accomplishments and a company that consistently promotes from within? Then New Holland Auto Group is the place for you!

Salary Range: $60k-65k - MUST have 3-5 years experience to qualify for pay range listed

Responsibilities

• Manage a team of technicians through scheduling and assigning work
• Provide quality, friendly, professional customer service
• Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors
• Communicate directly with technicians regarding the status of the service work as well as the estimated time for completion so that customers can be informed
• Comply with all company safety policies and procedures
• Efficiently and accurately ensure quality repair work in accordance with dealerships and factory standards

Qualifications

• Strong listening skills
• Service advisor experience preferred
• Toyota exprerience preferred
• Automotive Technical/Trade school degree
• Ability to learn new technology, repair and service procedures and specifications
• Enjoy working in a fast-paced environment
• Positive, friendly attitude, along with a customer service mentality
• High school diploma or equivalent
• Math, Reading and Basic Computer skills
• Excellent oral and written communication skills
• Professional appearance and work ethic
• Must have a valid PA driver's license with good driving record

Benefits:

• Highly Productive, Very Large, Clean Parts Department
• Company Issued Uniforms
• Energetic Work Environment
• Health, Dental, Vision and Life Insurance
• 401K with Company Match
• Paid Time Off
• Advancement within the Department and/or Company
• Employee Vehicle Purchase Program
• Employee Service Discount Program

*In order to qualify for employment All applicants must pass pre-employment testing which includes: Background Checks, MVR, and Drug Testing. New Holland Auto Group is an Equal Employment Opportunity employer.