Experienced Service Advisor | Lead Tech Team in Auto Service

New Holland Auto Group; New Holland (Lancaster County); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K with Company Match

Paid Time Off

Advancement within Department/Company

Employee Vehicle Purchase Program

Employee Service Discount Program

Job summary

New Holland Auto Group is seeking an experienced Service Advisor to join our award-winning service department in New Holland, PA. The role focuses on delivering exceptional customer experiences in a fast-paced, professional setting.

The ideal candidate has 3–5 years of service experience, familiarity with Toyota, and an automotive tech background. We offer a large bays operation, opportunities for advancement, and a strong benefits package.

Qualifications

• Strong listening skills.
• Excellent oral and written communication skills.
• Positive, friendly attitude and customer service mentality.
• Ability to learn new technology, repair and service procedures and specifications.
• Math, reading and basic computer skills.

Responsibilities

• Manage a team of technicians through scheduling and assigning work
• Provide quality, friendly, professional customer service
• Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors
• Communicate directly with technicians regarding the status of the service work and estimated completion times
• Comply with all company safety policies and procedures
• Efficiently and accurately ensure quality repair work in accordance with dealerships and factory standards

Job description

New Holland Auto Group is seeking an experienced Service Advisor to join our award-winning service department in New Holland, PA. The role focuses on delivering exceptional customer experiences in a fast-paced, professional setting.

The ideal candidate has 3–5 years of service experience, familiarity with Toyota, and an automotive tech background. We offer a large bays operation, opportunities for advancement, and a strong benefits package.