Toyota Sales BDC

Toyota/Lexus of Knoxville; Knoxville (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading automotive dealership seeks a BDC/Internet Sales Associate. This role offers a unique opportunity to connect customers with their future vehicles while providing a comprehensive training program. Ideal candidates will possess strong customer service skills, enthusiasm, and a team-oriented attitude.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k retirement

Paid Holidays

Paid vacations

Employee discounts

Sick Leave

Qualifications

• Previous strong customer service experience required.
• Must be a team player with a positive attitude.
• Strong computer skills and courteous communication necessary.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond to internet, phone, and live chat inquiries using established scripts.
• Utilize CRM tracking system daily.

Skills

Customer service

Team player

Computer skills

Promptness

Enthusiastic personality

Job description

Toyota BDC/Internet Sales Associate

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Internet Sales team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers.

Responsibilities:

• Answer customer calls and establish follows-up with sales appointments

• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates

• Provide customers with initial product information & direct them to the appropriate dealership resources

• Present initial financing options based on customer needs

• Follow up with leads that are not ready to make an appointment or no-show

• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management

• Utilize CRM tracking system daily

Qualifications:

• At least one previous role based in strong customer service experience

• Team player attitude

• Prompt and courteous

• Enthusiastic personality

• Must have strong computer skills

• Willing to submit to a pre-employment background check & drug screen

Dealership Benefits

Insurance plans available for eligible full time associates

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Accidental Insurance

Voluntary Critical Insurance

401k retirement

Paid Holidays for eligible associates

Paid vacations for eligible associates

Employee discounts

Sick Leave for eligible associates

Drug Free workplace