TownePlace Suites Auburn University Area - Front Desk Agent

Aimbridge-Hospitality; Auburn (AL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A TownePlace Suites Auburn University Area front desk agent role at Aimbridge Hospitality is seeking a friendly, guest-focused professional to handle check-ins, check-outs, and guest inquiries. You will maintain smooth front desk operations, assist with reservations, and contribute to a welcoming atmosphere in a busy hotel environment.

The ideal candidate has a high school diploma or equivalent, experience in hospitality or related field, and familiarity with hotel management software and

Qualifications

• High school diploma or equivalent; hotel experience preferred.

Responsibilities

• Guest Service Superstar: deliver warm welcomes and top-tier service for a memorable guest experience.
• Communication Champ: convey messages clearly and confidently with guests and team.
• Quick-Thinking Problem Solver: address issues fast to ensure smooth operations.
• Multitasking Marvel: manage reservations, check-ins/outs, and financial details with accuracy.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

TownePlace Suites Auburn University Area - Front Desk Agent Aimbridge Hospitality

Address 1117 South College Street, Auburn, AL, 36832, US

Schedule Full time

Job Type Regular

Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan