Towing and Road Service Manager

Montgomery Hassell Inc.; Zebulon (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Montgomery Hassell Inc. is seeking a Towing & Road Service Manager in Zebulon, NC to oversee daily operations of towing and mobile road service teams. You will lead a hands-on team, coordinate equipment, maintain relationships with customers, and drive service performance to meet safety and quality standards.

The role requires experience in towing operations, strong leadership, and the ability to manage resources, schedules, and regulatory compliance in a fast-paced environment.

Qualifications

• Minimum of 5 years of experience in the transportation industry.
• Minimum of 3 years of experience in mobile or field service operations.
• Experience supervising employees, coordinating daily operations, and managing service teams.
• Strong understanding of towing operations, commercial vehicle safety standards, equipment utilization, and roadside service procedures.
• Ability to lead, motivate, and develop employees while maintaining accountability for performance and safety.

Responsibilities

• Lead, supervise, and develop towing operators and mobile road service technicians, including hiring, scheduling, training, and performance management.
• Oversee daily towing and road service operations, ensuring jobs are completed safely and within customer expectations.
• Coordinate with dispatchers, drivers, and technicians to prioritize service requests and allocate resources.
• Manage utilization, maintenance needs, and readiness of tow trucks and related equipment.
• Ensure compliance with DOT regulations, vehicle safety standards, policies, and proper towing procedures.
• Monitor performance and identify opportunities for improvements to maintain profitability.
• Build and maintain strong relationships with customers, vendors, and partners.
• Resolve customer concerns and service challenges professionally and effectively.
• Maintain accurate service records and relevant reports.
• Develop processes that improve productivity, service quality, and customer satisfaction.

Skills

Leadership

Customer service

Communication

Problem-solving

Education

High school diploma

Tools

MS Office

Job description

Towing & Road Service Manager

Why Join This Company?

Our client is a well-established, family-owned company that has proudly served the region for more than 50 years. Known for reliability, professionalism, and exceptional customer service, the company has built a strong reputation as a trusted leader in the towing, transportation, and fleet services industry.

The organization continues to grow while maintaining the family-oriented culture and operational values that have been the foundation of its long-term success. This is an opportunity to join a stable, respected company where leadership, teamwork, customer service, and operational excellence are highly valued.

What Sets This Company Apart

• More than 50 years of established industry experience


• Stable, family-owned organization with a strong reputation


• Growing operation with long-term career opportunities


• Team-oriented and customer-focused work environment


• Strong commitment to safety, quality, and operational excellence

What You'll Do

As the Towing & Road Service Manager, you will oversee the daily operations of both towing and mobile road service teams, ensuring safe, efficient, and profitable service delivery. This position requires a hands‑on leader who can manage employees, coordinate equipment and resources, maintain strong customer relationships, and drive operational performance.

Key responsibilities include:

• Lead, supervise, and develop towing operators and mobile road service technicians, including hiring, scheduling, training, and performance management.


• Oversee daily towing and road service operations, ensuring jobs are completed safely, efficiently, and within customer expectations.


• Coordinate with dispatchers, drivers, and technicians to prioritize service requests, allocate resources, and minimize response times.


• Manage the utilization, maintenance needs, and operational readiness of tow trucks, mobile service trucks, and related equipment.


• Ensure compliance with DOT regulations, vehicle safety standards, company policies, and proper towing and recovery procedures.


• Monitor departmental performance, identify opportunities for operational improvements, and maintain profitability across both service divisions.


• Build and maintain strong relationships with customers, vendors, insurance companies, and other business partners.


• Resolve customer concerns, service challenges, and operational issues professionally and effectively.


• Maintain accurate service records, towing documentation, operational reports, and other required paperwork.


• Develop and implement processes that improve productivity, service quality, employee performance, and customer satisfaction.

This is a leadership opportunity for someone who understands the demands of towing and fleet road service operations and takes ownership of building a reliable, efficient, and customer-focused team.

Minimum Qualifications Required

• Minimum of 5 years of experience in the transportation industry.


• Minimum of 3 years of experience in mobile or field service operations.


• High school diploma or equivalent.


• Experience supervising employees, coordinating daily operations, and managing service teams.


• Strong understanding of towing operations, commercial vehicle safety standards, equipment utilization, and roadside service procedures.


• Ability to lead, motivate, and develop employees while maintaining accountability for performance and safety.


• Strong organizational, problem-solving, and decision-making skills.


• Excellent communication, customer service, and interpersonal skills.


• Proficiency with Microsoft Office, including Word, Excel, and Teams.


• Ability to work independently, manage competing priorities, and respond effectively to changing operational demands.

About Our Client

Our client is a family-owned organization with more than five decades of experience serving its customers and community. The company has earned its reputation through dependable service, strong customer relationships, and a commitment to doing business the right way.

As the organization continues to grow, it remains committed to the values that have driven its success: quality, reliability, teamwork, customer service, and operational excellence.