Tower Supervisor

Menzies Aviation; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Menzies Aviation is seeking a Tower Supervisor to lead the fueling operations at our Charlotte facility. You will supervise staff, coordinate with operations managers, and ensure safe and efficient fueling aligned with airline schedules.

The role emphasizes safety, regulatory compliance, and effective communication with airlines, airport operations, and fueling teams in a fast paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• One year certificate from a college or technical school, or six‑month to one‑year related experience; or equivalent combination of education and experience.
• Must have high school diploma or GED.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Must pass pre‑employment background and drug test.

Responsibilities

• Lead, direct, coordinate and support fueling operations at the location.
• Coordinate with operations managers to ensure safe, timely, reliable and cost‑efficient fueling.
• Maintain situational awareness and communicate operational updates to leadership and staff.
• Supervise employees, train, plan, assign, direct work and address issues per policy.

Skills

Excellent communication

Interpersonal skills

Safety awareness

Problem solving

Ability to read/interpret manuals

Team supervision

Education

High school diploma or GED

College certificate or related experience

Job description

Charlotte, NC | CLT
Josh Birmingham Pkwy
Charlotte, NC 28208, USA

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time‑critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The tower Supervisor is responsible for leading, directing, coordinating and supporting the contracted airlines fueling operation.

Responsibilities

• Coordinates and assists the operations manager(s) to ensure that fueling operations at the location are performed in a safe, timely, reliable, and cost‑efficient manner.
• Maintains good situational awareness of all airlines and Menzies Aviation operations and provides continuous dissemination of pertinent operational information and timely updates to appropriate field leadership and fueling personnel.
• Maintains professional contact and operational coordination dialogue with airline(s), airport operations, flight control, and fueling department as it pertains to Menzies Aviation operations.
• Assists with the development of ongoing operational and contingency plans for the optimal utilization of Menzies Aviation equipment and resources in support of airline schedules.
• Coordinates and communicates operational problem‑solving options/plans with managers and supervisors and with appropriate airline personnel.
• Monitors available technological systems including Flight Status Monitor, Weather and Air Traffic Control advisories (e.g., ground stops, delay programs, etc.) and evaluates their impact when making recommendations for operational plans to support the fueling operation.
• Maintains appropriate logs and documentation to enable anticipation of problem situations, post‑event evaluation, and timely/accurate recording and submission of required paperwork and reports.
• Coordinates the implementation of the emergency/significant event notification system; ensures appropriate Menzies Aviation and airline(s) responsible regulatory officials are notified; documents accordingly.
• Is able to meet the Station’s attendance standards.
• Directly supervises various employees; carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.

Safety, Security and Compliance

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions while at work.
• Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization.
• Co‑operate with their manager/supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company for health, safety, or welfare reasons.
• Inform their manager/supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager/supervisor, who will then follow the procedures contained in this manual.
• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
• Fully understand the company health and safety policy.
• Attend desired training courses as may be arranged by the Company.

Qualifications

• Prior airline experience is desirable.
• Excellent communication and interpersonal skills.
• One year certificate from a college or technical school, or six‑month to one‑year related experience; or equivalent combination of education and experience.
• Must have high school diploma, GED.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Valid Driver’s License and other FAA/Airport required identification/seals or authorizations.
• Must pass pre‑employment background and drug test.

EEO Statement

Menzies Aviation is a committed equal opportunity employer and encourages applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.