Tow Truck Operator: Roadside Hero (No Experience)

AAA Mountain West Group; Reno (NV); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) match up to 6%

Paid holidays

Paid time off

Tuition reimbursement

Free AAA membership

Shift incentives

Job summary

AAA Mountain West Group is hiring tow operators to assist members with roadside emergencies in Reno, NV. You will operate tow trucks, assess basic vehicle issues, and provide tire changes, fuel delivery, and lock-out services. No prior towing experience is required as full training is provided.

The role emphasizes safety, customer service, and calm communication under pressure. Flexible shifts include weekends, with guaranteed hours and opportunities for bonuses based on performance.

Qualifications

• Must have a valid driver's license with a clean driving record.
• No towing experience required; paid training provided.
• Willingness to work the listed shifts (Sat-Wed; training period).

Responsibilities

• Operate tow trucks safely and efficiently.
• Perform basic vehicle diagnostics to identify issues.
• Provide roadside assistance: tire changes, fuel delivery, lock-outs.
• Build trust and calmly assist members on scene.
• Communicate clearly under pressure; both verbal and written.
• Demonstrate problem solving and listening to ensure safety.
• Able to drive both manual and automatic vehicles.

Skills

Customer service mindset

Problem solving

Clear communication

Safety awareness

Education

Valid driver’s license

Clean driving record

Tools

Tow truck operation

Job description

AAA Mountain West Group is hiring tow operators to assist members with roadside emergencies in Reno, NV. You will operate tow trucks, assess basic vehicle issues, and provide tire changes, fuel delivery, and lock-out services. No prior towing experience is required as full training is provided.

The role emphasizes safety, customer service, and calm communication under pressure. Flexible shifts include weekends, with guaranteed hours and opportunities for bonuses based on performance.