Tournament Official

Ripken Baseball; Pigeon Forge (TN); On-site; USD 13,638 - 19,424; Part time

Job summary

Ripken Baseball is seeking a Tournament Official for their Pigeon Forge facility. This role involves assisting with youth baseball tournaments, announcing games, and providing exceptional customer service. Candidates should have customer service experience, a background in baseball or softball, and a passion for sports. The position offers a pay rate of $12/hr with flexible scheduling based on business needs, including nights and weekends. Join Ripken Baseball to help create unforgettable experiences for young athletes.

Qualifications

• Prior work experience in a customer service environment.
• Prior baseball or softball experience (playing or coaching).
• Outgoing, friendly personality and excellent communication skills, strong initiative, and high energy.
• Strong detail orientation, with ability to problem-solve.
• Work schedule will vary; nights and weekends will be required based on business needs.
• A passion for sports.

Responsibilities

• Assist the staff with the execution of youth baseball tournaments at a world-class facility.
• Announce games, serve as a rules consultant, and provide customer service to guests.
• Convey and maintain a high level of professionalism at all times.
• Absorb training and demonstrate initiative while upholding values of the Ripken brand.

Skills

Customer service experience

Baseball or softball experience

Excellent communication skills

Strong initiative and high energy

Detail orientation

Problem-solving ability

Passion for sports

Job description

Job Details

• Entity: The Ripken Experience - Pigeon Forge
• Reports To: Baseball Operations Manager
• Pay Rate: $12/hr
• Anticipated Start Date: Immediate
• End Date: 11/10/26

About Property

The Ripken Experience Pigeon Forge is a state‑of‑the‑art sports complex located in Pigeon Forge, TN. Ripken Baseball specializes in youth baseball tournaments, bringing teammates, coaches, and families together through our Big League Experiences. The Ripken’s are committed to maintaining the values and experience gained from playing the game, while making sure there’s a whole lot of fun along the way. By hosting events for players at three unique facilities, the Ripken’s have promised to do baseball the right way: the Ripken Way.

Position Summary

As a successful Tournament Official, you will learn how to assist with all phases of tournament operations at the Ripken Experience in Pigeon Forge, TN.

Key Responsibilities

• Assist the staff with the execution of youth baseball tournaments at a world‑class facility.
• Announce games, serve as a rules consultant, and provide customer service to our guests at a designated field.
• Convey and maintain a high level of professionalism at all times while providing extraordinary external and internal customer service.
• Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand, working with staff to achieve objectives effectively and efficiently while providing a once‑in‑a‑lifetime experience for participants.

Required Qualifications

• Prior work experience in a customer service environment.
• Prior baseball or softball experience (playing or coaching).
• Outgoing, friendly personality and excellent communication skills, strong initiative, and high energy.
• Strong detail orientation, with ability to problem‑solve.
• Work schedule will vary; nights and weekends will be required based on business needs.
• A passion for sports.

Working Conditions / Special Physical Requirements

Regular lifting of heavy items of 20 pounds or more.