Tourism Information Counselor 2 WAE

State of Louisiana; New Orleans (LA); On-site; USD 17,000 - 25,000; Part time

Job summary

Louisiana State Museum in New Orleans is seeking a part-time Tourism Information Counselor to provide basic safety and interpretive services across galleries and the museum campus. You may serve as the first point of contact for visitors and groups, while staying fluent in LSM programs and exhibits and adapting to schedule changes.

You will assist with educational programs, school tours, and special events, using POS systems and handling payments, while helping train new staff and supporting

Qualifications

• One year of experience in tourism information, public relations, customer service, or teaching.
• Substitution: Every 30 semester hours substitutes for one year of experience.
• Fluency and knowledge of Louisiana State Museum programs and exhibits.

Responsibilities

• Monitor galleries to assure safety of artifacts, buildings, and guests.
• Monitor and alert designated museum administrator in case of crisis or disturbance.
• Assist visitors with questions and manage flow of visitors to follow museum rules.
• Provide information on LSM programming, distribute brochures and maps, and answer questions about exhibits and history.
• Operate ticketing and group reservations systems, handle payments, and balance the cash drawer daily.
• Assist in training new Tourism Information Counselor staff.
• After training, assist curatorial staff with cleaning exhibits and artifacts.
• Support museum programming, tours, and events as needed.

Skills

Public relations

Customer service

Tourism information

Teaching

Job description

This is a part-time position located at the State Museum in New Orleans, LA.

Professional work responsibilities include providing basic safety and interpretive services in the galleries and throughout the museum. The incumbent may also serve as the initial point of contact for all visitors and groups to the Louisiana State Museum. The incumbent will need to maintain knowledge of and fluency in all LSM programs and exhibits, be able to adapt to changes in schedule and job requirements, and assist the programming and education staff to implement educational programs, school tours, and special events as efficiently as possible.

The Louisiana State Museum’s collections and educational programs stimulate awareness and appreciation of our state’s rich and diverse history and culture.

One year of experience in tourism information, public relations, customer service, or teaching.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will substitute for one year of the required experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Monitor galleries internally to assure safety of museum artifacts, buildings, and guests.
• Monitor and alert designated museum administrator in the event of crisis or disturbance.
• Monitor and maintain the flow of visitors and assist visitors with questions. Ensure that all museum rules are followed.
• Provides information to LSM guests on LSM programming, properties, and other regional attractions. Distributes brochures, maps, and other LSM printed materials. Answer visitor questions pertaining to museum exhibits, the state, history, and culture. Refers museum guests interested in additional LSM information to the appropriate museum personnel.
• Use computer based Point of Sale ticketing system and group reservations database. Receive cash, checks, and other forms of payments for museum admission. Explain museum discounts. Verifies total sales and balance the cash drawer at the end of the day. Documents and explains and overages or shortages. Maintain working knowledge to operate various office machines, such as copiers, calculators, and credit card machines. Assist in the training of new Tourism Information Counselor staff.
• Upon completion of proper training, may assist curatorial staff with cleaning of exhibits and artifacts on display.
• May assist with museum programming, tours, and events in visitor services or building monitoring capacity.
• Performs other duties as required.

Position-Specific Details

• Location: This position is based in New Orleans, LA.
• Appointment Type: This position will be filled as a part-time Classified WAE, limited to 1,245 working hours in a 12-month period. Starting Hourly Pay varies, depending on experience.
• Work Schedule: This is a part-time position that reports in-office. This position may be required to work evenings, weekends, and/or holidays.
• Compensation: Compensation offered will be dependent on level of experience and/or certification, so please be sure to include all education and work experience for consideration.
• Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

The Office of the Lieutenant Governor and the Department of Culture, Recreation and Tourism are participants in the E-Verify system for identification and employment eligibility purposes.

Louisiana as a State, is a Model Employer for People with Disabilities.