Tourism Information Counselor 1 - WAE

Culture Rec & Tourism-Tourism; Pearl River (LA); On-site; USD 19,000 - 28,000; Part time

Job summary

The Louisiana Department of Culture, Recreation and Tourism operates a Pearl River Welcome Center in Pearl River, LA. This part‑time role involves greeting visitors, sharing information on local attractions and events, and distributing maps and brochures to help tourists explore the state.

The position requires flexibility to work weekends and holidays, with an hourly pay that varies by experience. Training in customer service and safety courses is provided as needed.

Qualifications

• No training or experience required.
• Must demonstrate and exemplify responsible usage of the internet.
• Must be able to lift 30 lbs.

Responsibilities

• Greets and welcomes the general traveling public to Louisiana.
• Provides general and detailed information on attractions, tours, restaurants, parks, museums, events, and places of interest.
• Distributes maps and brochures and keeps brochure racks stocked.
• Collaborates with travel counselors and supervisors to gather current information on activities, festivals, attractions, lodging and other tourism businesses.
• Keeps reference materials updated and uses internet resources to answer unusual visitor questions.
• Attends required training including customer service, harassment, bloodborne pathogens, and driver safety.

Skills

Advanced computer skills

Customer service

Tools

Office Suite

Outlook

Internet portals

Job description

This is a part-time position located at the Pearl River Welcome Center in Pearl River, LA.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

No training or experience required.

Job Duties

• Meets and greets the general traveling public, welcoming them to Louisiana.
• Provides general and detailed information (including directions) on attractions, tours, restaurants, parks, museums, events, and other places of interest to visitors of Louisiana.
• Offers and distributes maps and brochures to visitors and makes sure all brochure racks are well stocked.
• Works with other travel counselors and supervisors to secure reliable information on current activities, festivals, attractions, lodging, restaurants, and other tourism-related businesses, and to generally increase knowledge of the state.
• Works with other travel counselors and the supervisor to continually compile, file, and update reference materials, and utilizes the internet responsibly in order to increase the resources available to find answers to visitors’ unusual questions.
• Attends and participates in job safety training, position and center-specific training, and other courses that may be required or recommended, including but not limited to: customer service, harassment, bloodborne pathogens, and driver safety.

Other important Information

• Must demonstrate and utilize advanced computer skills and knowledge of a wide range of general and proprietary software, Office Suite, Outlook (word processing, spreadsheet, electronic mail, and others), and usage of a wide variety of online forms and internet portals. Must demonstrate and exemplify responsible usage of the internet.
• Must be able to lift 30 lbs.
• Responsible and dependable.
• Good customer service skills.

Position-Specific Details

• Appointment Type: This position will be filled as a part-time Classified WAE, limited to 1,245 working hours in a 12 month period. Starting Hourly Pay varies, depending on experience.
• Location: This position is located at the Pearl River Welcome Center in Pearl River, LA.
• Work Schedule: Must be flexible to work Weekends and Holidays.

The Office of the Lieutenant Governor and the Department of Culture, Recreation and Tourism are participants in the E-Verify system for identification and employment eligibility purposes. Louisiana as a State, is a Model Employer for People with Disabilities.

For further information about this vacancy, contact:

Katelyn Wale

Department of Culture, Recreation & Tourism

1051 North 3rd Street

Baton Rouge, LA 70802

Fax: [phone]

[e-mail]