Tourism Information Counselor 2 WAE

Culture Rec & Tourism-State Museum; New Orleans (LA); On-site; USD 16,531,000 - 22,042,000; Part time

Job summary

The Louisiana State Museum in New Orleans, LA, is seeking a part-time Tourism Information Counselor to provide safety and interpretive services in galleries and public areas. You may serve as the initial contact for visitors and groups, maintain knowledge of LSM programs, and assist with educational programs and special events.

One year of related experience is requested; experience can be substituted by college hours.

Qualifications

• One year of experience in tourism information, public relations, customer service, or teaching.
• Experience substitution: 30 semester hours earned substitutes for one year of required experience.
• Ability to operate a cash register and handle payments while providing accurate change and receipts.

Responsibilities

• Monitor galleries to assure safety of artifacts, buildings, and guests.
• Monitor and alert designated museum administrator in case of crisis or disturbance.
• Assist visitors with questions; provide information about programs, exhibits, and local attractions; distribute brochures and maps.
• Operate the POS ticketing system; process payments; explain discounts; balance cash drawer at day’s end.
• Assist curatorial staff with cleaning exhibits and artifacts after training.
• Support museum programming, tours, and events in visitor services or building monitoring.
• Perform other duties as required.

Skills

Customer service

Communication

Visitor assistance

Tools

POS system

Reservations database

Job description

This is a part-time position located at the State Museum in New Orleans, LA.

Professional work responsibilities include providing basic safety and interpretive services in the galleries and throughout the museum. The incumbent may also serve as the initial point of contact for all visitors and groups to the Louisiana State Museum. The incumbent will need to maintain knowledge of and fluency in all LSM programs and exhibits, be able to adapt to changes in schedule and job requirements, and assist the programming and education staff to implement educational programs, school tours, and special events as efficiently as possible.

The Louisiana State Museum’s collections and educational programs stimulate awareness and appreciation of our state’s rich and diverse history and culture.

One year of experience in tourism information, public relations, customer service, or teaching.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will substitute for one year of the required experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Monitor galleries internally to assure safety of museum artifacts, buildings, and guests.
• Monitor and alert designated museum administrator in the event of crisis or disturbance.
• Monitor and maintain the flow of visitors and assist visitors with questions. Ensure that all museum rules are followed.
• Provides information to LSM guests on LSM programming, properties, and other regional attractions. Distributes brochures, maps, and other LSM printed materials. Answer visitor questions pertaining to museum exhibits, the state, history, and culture. Refers museum guests interested in additional LSM information to the appropriate museum personnel.
• Use computer based Point of Sale ticketing system and group reservations database. Receive cash, checks, and other forms of payments for museum admission. Explain museum discounts. Verifies total sales and balance the cash drawer at the end of the day. Documents and explains and overages or shortages. Maintain working knowledge to operate various office machines, such as copiers, calculators, and credit card machines. Assist in the training of new Tourism Information Counselor staff.
• Upon completion of proper training, may assist curatorial staff with cleaning of exhibits and artifacts on display.
• May assist with museum programming, tours, and events in visitor services or building monitoring capacity.
• Performs other duties as required.

Position-Specific Details:

• Location: This position is based in New Orleans, LA.
• Appointment Type: This position will be filled as a part-time Classified WAE, limited to 1,245 working hours in a 12-month period. **Starting Hourly Pay varies, depending on experience.**
• Work Schedule: This is a part-time position that reports in-office. This position may be required to work evenings, weekends, and/or holidays.
• Compensation: Compensation offered will be dependent on level of experience and/or certification, so please be sure to include all education and work experience for consideration.
• Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

The Office of the Lieutenant Governor and the Department of Culture, Recreation and Tourism are participants in the E-Verify system for identification and employment eligibility purposes.
Louisiana as a State, is a Model Employer for People with Disabilities.

Pacee Wallace

Department of Culture, Recreation, & Tourism

1051 N. 3rd Street

Baton Rouge, LA 70802

Phone: [phone]

[e-mail]