Welcome Center Manager

nc; North Carolina; On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Health insurance

State retirement (TSERS)

Paid holidays

Employee discounts

Job summary

The North Carolina Department of Commerce is seeking an Administrative Supervisor (S) to oversee the Welcome Center program at the I-95 North site in Pleasant Hill, NC. You will ensure outstanding customer service and accurate travel information for visitors.

You will hire, train and supervise a small team of staff, answer questions on statewide tourism, and build strong ties with Visit NC and other tourism partners while presenting information to diverse audiences.

Qualifications

• Experience in a lead or supervisory role within guest, visitor services, or customer service environment.
• Experience working in tourism, hospitality, or the visitor services/customer service industry.
• General knowledge of the principles and practices of public relations, sales, and customer service.
• Experience communicating tourism-related information both orally and in writing including attractions, events, accommodations, recreational, historical, and geographic features of the state.
• Experience providing guest or visitor services and delivering high-quality customer service using available tools and technology, including computers, Microsoft Office applications, and online search engines, while compiling and accurately conveying information and interacting tactfully with diverse audiences.

Responsibilities

• Oversee operation and maintenance of a state Welcome Center.
• Hire, develop, train and supervise a staff of three full-time travel counselors, a custodian and a part-time travel counselor.
• Serve as a travel counselor and respond to questions about state facilities, attractions and routing.
• Develop relationships with Visit NC, local CVBs, chambers of commerce and tourism entities.
• Provide occasional presentations to schools or civic groups.
• Welcome Centers operate 7 days a week from 8am to 5pm.

Skills

Supervisory experience

Guest/customer service

Public relations

Oral and written communication

Job description

Agency

Dept of Commerce

Division

Fiscal Management

Job Classification Title

Administrative Supervisor (S)

Position Number

60080893

Grade

NC10

About Us

The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians.

The Department connects businesses with the site locations, workforce and infrastructure they need to succeed in one of the nation's top states for business. We also connect local communities with the grants and funding they need to attract new business and ensure future prosperity.

Description of Work

This is a supervisory public relations position that manages the operation and maintenance of a state Welcome Center, ensuring that North Carolina's visitors receive excellent customer service and accurate travel information. The Welcome Center program maximizes the opportunities to increase visitor expenditures through responsive sales and marketing initiatives and quality personal customer service at points of entry to the state along interstate highways. The manager is responsible for hiring, developing, training and supervising a staff of three full-time travel counselor, a custodian and a part-time travel counselor. The manager also serves as a travel counselor for the traveling public by answering questions about the state's tourist facilities, attractions, events and highway routing. This position develops strong working relationships with Visit NC, local convention and visitors' bureaus, Chambers of Commerce other tourism industry organizations and associations, and various entities within NC state government and specifically within the Department of Commerce. This position also requires giving occasional presentations to schools or civic groups. Welcome Centers are open 7 days a week from 8am to 5pm.

Welcome Centers are open 7 days a week from 8am to 5pm.

This position is located at the I-95 North Welcome Center in Pleasant Hill, NC (Northampton County) at the N.C./VA Stateline.

Knowledge Skills and Abilities/Management Preferences

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, or on an attachment will not be considered for qualifying credit. We will not review resumes in lieu of Experience and Education listed on the application (additional statement below under Supplemental and Contact Information).

Applicants who possess the following qualifications may receive management preference:

• Experience in a lead or supervisory role within a guest, visitor services, or customer service environment.
• Experience working in tourism, hospitality, or the visitor services/customer service industry.
• General knowledge of the principles and practices of public relations, sales, and customer service.
• Experience communicating tourism-related information both orally and in writing including attractions, events, accommodations, recreational, historical, and geographic features of the state.
• Experience providing guest or visitor services and delivering high-quality customer service using available tools and technology, including computers, Microsoft Office applications, and online search engines, while compiling and accurately conveying information and interacting tactfully with diverse audiences.

The posting will close and stop accepting applications at 11:59 pm on the night prior to the closing date posted above.

Recruitment range is $43,267 - $52,968*

The work schedule includes weekday, weekend and holiday work. Limited overnight travel is required.

This is a full-time position (40 hours per week) with State Benefits , including health insurance, as well as retirement.

Incentives of NC State Employment:

We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits to include:

• 12 Annual Paid Holidays and monthly accrual of vacation and sick leave
• North Carolina State Health Plan administered by Aetna
• Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision
• NC State Retirement (TSERS), 401(k), and 457 savings plans
• WeSave Employee Discounts
• Eligibility for the Public Service Loan Forgiveness Program

Learn more about new hire resources, safety, health, and wellness information, leave options, employee discounts and more by selecting the benefits link.

It is critical to our screening and salary determination process that applications contain comprehensive information. Please make sure you complete the application in full. Information should be provided in the appropriate areas to include all work experience, the beginning and ending dates of jobs worked, education with the