Tourism Coordinator

Visit Phoenix; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Visit Phoenix is seeking a Tourism Coordinator to join our team in Phoenix, AZ. You will act as the operational backbone of the tourism group, coordinating timelines, supporting sales and marketing initiatives, and ensuring event and program details are executed with excellence.

The ideal candidate is highly organized, customer-service oriented, and comfortable working with industry partners globally. Experience in hospitality or tourism, CRM familiarity (SimpleView a plus), and MS Office skills

Qualifications

• Experience in hospitality, tourism, travel, or a related industry.
• Knowledge of CRM or database management; SimpleView experience is a plus.
• Proficiency in Microsoft Office, including Excel and PowerPoint.
• Bilingual Spanish skills are a plus.
• Ability to lift and transport event and promotional materials up to 40 pounds as needed.

Responsibilities

• Serve as a resource for members, clients, partners, and visitors.
• Respond to department inquiries (phone & email).
• Coordinate schedules and help ensure seamless operations when team members are traveling.
• Contribute to special projects across the Tourism department.
• Work closely with sales managers and marketing team on promotional initiatives.
• Assist with sales lead input, distribution, and follow up.
• Support intern onboarding, training, and project coordination.
• Coordinate Events, Trade Shows & FAM Tours.
• Prepare itineraries, participation materials, sales kits, and appointment schedules.
• Assist with site inspections, familiarization (FAM) tours, and tourism programs.
• Support tourism missions, trade shows, and industry events.
• Represent Visit Phoenix at events as needed.
• Track Performance & Reporting.
• Maintain organized records, including SimpleView CRM data.
• Monitor tourism team activity and production metrics.
• Prepare monthly, quarterly, and annual reports.
• Track campaign performance, ROI, and member participation.
• Maintain & update department SOP documentation as needed.

Skills

Organized

Customer service

Communication

Multitasking

Teamwork

Hospitality knowledge

Tools

SimpleView

CRM

Microsoft Excel

PowerPoint

Job description

Help Showcase the Best of Greater Phoenix

Do you love organization, travel, hospitality, and creating exceptional experiences? Are you energized by coordinating logistics, supporting a dynamic team, and interacting with industry partners from around the world?

Visit Phoenix is looking for a Tourism Coordinator to join our team and play a vital role in promoting one of the nation's premier travel destinations. This position is perfect for someone who thrives in a fast-paced environment, enjoys building relationships, and takes pride in making sure every detail is handled with excellence.

What You'll Do

As the Tourism Coordinator, you'll be the operational backbone of a high-performing tourism team, ensuring all the details come together seamlessly. You'll support sales and marketing initiatives, coordinate timelines and travel industry programs, manage important reporting and administrative functions, and help create memorable experiences for visitors and tourism partners.

Key Responsibilities

• Serve as a resource for members, clients, partners, and visitors
• Respond to department inquiries (phone & email)
• Coordinate schedules and help ensure seamless operations when team members are traveling
• Contribute to special projects across the Tourism department
• Work closely with sales managers and marketing team on promotional initiatives
• Assist with sales lead input, distribution, and follow up
• Support intern onboarding, training, and project coordination

Coordinate Events, Trade Shows & FAM Tours

• Prepare itineraries, participation materials, sales kits, and appointment schedules
• Assist with site inspections, familiarization (FAM) tours, and tourism programs
• Support tourism missions, trade shows, and industry events
• Represent Visit Phoenix at events as needed

Track Performance & Reporting

• Maintain organized records, including SimpleView CRM data
• Monitor tourism team activity and production metrics
• Prepare monthly, quarterly, and annual reports
• Track campaign performance, ROI, and member participation
• Maintain & update department SOP documentation as needed

What Makes You a Great Fit

We're looking for someone who is:

• Highly organized, detail-oriented, and solutions-focused
• A strong communicator with excellent customer service skills
• Able to manage multiple priorities while maintaining accuracy
• Positive, adaptable, and calm under pressure
• Self-motivated while also being a collaborative team player
• Passionate about hospitality, tourism, and creating exceptional experiences

Preferred Qualifications

• Experience in hospitality, tourism, travel, or a related industry
• Knowledge of CRM or database management systems; SimpleView experience is a plus
• Proficiency in Microsoft Office, including Excel and PowerPoint
• Bilingual Spanish skills are a plus
• Ability to lift and transport event and promotional materials up to 40 pounds as needed

Why Join Visit Phoenix?

At Visit Phoenix, you'll have the opportunity to help promote one of the most exciting travel destinations in the country while working alongside passionate professionals who are dedicated to supporting the region's tourism industry. Every day brings new opportunities to connect with partners, support exciting initiatives, and contribute to experiences that inspire visitors to discover everything Phoenix has to offer.

Visit Phoenix is proud to be anequal-opportunityworkplace employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.