Tour Specialist

Mayitours; New York (NY); On-site; USD 40,000 - 56,000; Full time

Job summary

Mayi Tours, Inc. is seeking a tour specialist with entertainment travel experience to handle all travel requirements for touring and entertainment clients. The role requires the ability to cope under pressure in a demanding but rewarding environment.

You will manage client travel logistics including air, hotels, ground transport, meet and assist, and private charters, delivering dedicated support and exceptional service to every client.

Qualifications

• Experience in entertainment travel logistics.
• Ability to cope under pressure.
• Strong communication and organization.
• Excellent customer service.
• Experience with group travel.
• Proactive attitude.
• Bilingual Chinese and English.

Responsibilities

• Manage Mayi Tours Inc. client travel logistics ensuring the highest level of service is provided at all times, handling air, hotels, ground transport, meet & assist and private charters providing full dedicated support to all clients.

Skills

Fare knowledge

Customer service

Proactive attitude

Time management

Negotiation skills

Stress tolerance

MS Office

Entertainment travel

Group travel

Bilingual Chinese/English

Tools

MS Office

Job description

• Mayi Tours, Inc. is seeking a tour specialist with entertainment travel experience. The successful candidate will be responsible for handling all travel requirements for our touring and entertainment clients, with the ability to cope under pressure in this demanding but highly rewarding role.

Tour Specialist

Job Description

• Mayi Tours, Inc. is seeking a tour specialist with entertainment travel experience. The successful candidate will be responsible for handling all travel requirements for our touring and entertainment clients, with the ability to cope under pressure in this demanding but highly rewarding role.

Duties & responsibilities

• Manage Mayi Tours Inc. client travel logistics ensuring the highest level of service is provided at all times, handling air, hotels, ground transport, meet & assist and private charters providing full dedicated support to all clients.
• Quickly & efficiently field all enquiries.
• Ensure high level of attention to detail with all given work.
• Prioritize work load, working within given deadlines ensuring client budgets and specific requirements are met.
• Process any administrative tasks including accounting queries, promptly and accurately.
• Build strong working relationships with clients & suppliers.
• Work as part of a successful team.
• Positively promote tour operation to assist with future growth and development of the business.

Required Skills & Knowledge

• Strong knowledge & understanding of fares, negotiated contracted fares, ticketing and reissues.
• Ability to provide a high level of customer service.
• Proactive and positive attitude.
• Excellent time management and organizational skills is essential.
• Excellent negotiation skills.
• Ability to work under pressure.
• Strong knowledge of Microsoft packages (email / word / excel / power point)
• Previous experience working with entertainment clients or handling group travel.

Required Language

• Bilingual in Chinese and English, both spoken and written is a must.

Job Type

• Full-time