Lobby Supervisor

Westgate Resorts; Gatlinburg (TN); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k)

Daily pay

Tuition assistance

FSAs

Job summary

Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, seeks a Lobby Supervisor to oversee the Lobby Greeters, train staff, schedule performance, and ensure memorable arrivals and departures for guests. You will monitor Team Member performance, coach staff in monthly 1-on-1 sessions, and coordinate with Operations to align occupancy forecasts with a seamless check-in experience.

Excellent customer service and leadership are essential.

Qualifications

• High school diploma or GED; or one-year related experience or training.
• Ability to read and interpret documents and write routine reports.
• Excellent customer service and team leadership skills.

Responsibilities

• Oversee curbside greeting process.
• Monitor Team Member performance and conduct coaching sessions.
• Facilitate monthly 1-on-1’s for Team Members within department.
• Partner with Operations to monitor occupancy forecast for seamless guest arrivals and departures.

Skills

Customer service

Leadership

Communication

Training

Education

High school diploma or GED

Job description

• Property: 40025-WR Smoky Mountain Resort
• Compensation: USD 15 - USD 16.5 - hourly

Company Description

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

This position’s primary purpose is to oversee the Lobby Greeters. This position is responsible for training, scheduling, and monitoring Team Member performance. Lobby Supervisor’s main goal is to ensure that each guest has a memorable stay from the point of arrival to the point of departure while providing support to the front-line Team Members.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Oversee curbside greeting process
• Monitor Team Member performance and conduct coaching and feedback sessions
• Facilitate monthly 1 on 1’s for Team Members within department
• Partner with Operations and monitor occupancy forecast to ensure seamless guest arrival and departure experience.
• Supervise and report back to the Director of Concierge regarding the Greeters who are responsible for the following:
• Responsible for being in the lobby greeting families.
• Interacting with guests.
• Giving exceptional customer service.
• Greet all guests as they arrive to check into resort.
• Ensure guests are directed to appropriate desk and/or areas as needed.
• Assist other departments as needed.

SUPERVISORY RESPONSIBILITIES

Oversees Inhouse Greeters that may work in a variety of locations throughout the resort

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and moving mechanical parts. The noise level in the work environment is usually very loud.

Additional Information

ADDITIONAL INFORMATION

Must possess excellent customer service skills and have the ability to work well with others. Must be computer literate.

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – AccessYour Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts(FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• NEW! David A. Siegel Legacy Scholarship– Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

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