Tour Leader Manager

Grand Circle Corporation; Boston (MA); Hybrid; USD 46,000 - 56,000; Full time

Benefits offered by this job

Salary €45,000

Bonus potential

Merit increases

Growth opportunities

Travel discounts

Referral bonus

Onboarding program

Job summary

Grand Circle Corporation is seeking an experienced Tour Leader Manager to join our Iberia team, based in Portugal (remote). You will recruit, train, coach, and manage Tour Leaders across our products, ensuring service excellence and alignment with our values.

The role requires frequent regional travel, fluency in English and Portuguese, and strong Excel skills. We offer a €45,000 annual salary, performance-based bonuses, merit increases, travel packages, onboarding, and a supportive global team.

Qualifications

• Experience in the travel industry.
• Proven people management experience.
• Fluent in English and Portuguese.
• Based in Portugal.
• Willing to travel frequently.
• Strong Excel skills (filters, formulas).

Responsibilities

• Recruit, train, schedule, coach, and manage Tour Leaders across assigned products.
• Build and maintain a high-performing team that exemplifies the company’s culture and values.
• Develop and implement individualized training plans for newly hired Tour Leaders.
• Conduct regular performance reviews, coaching sessions, and development discussions.
• Lead Tour Leader onsite meetings, training sessions, and workshops.
• Travel regularly throughout the region to observe operations and support team development.
• Interact with travelers to gather insights and ensure service excellence.
• Prepare and deliver weekly reports to the Regional Leader and Boston Headquarters.

Skills

Travel industry experience

People management experience

Bilingual English/Portuguese

Based in Portugal

Willing to travel frequently

Excel proficiency

Tools

Microsoft Excel

Job description

Grand Circle Corporation is the leader in international travel, adventure and discovery for Americans aged 50+. Headquartered in Boston MA, and with more than 35 offices globally, more than two million Americans have traveled with our award-winning travel brands: Grand Circle Cruise Line, Overseas Adventure Travel and Grand Circle Travel.

We are seeking an experienced Tour Leader Manager to join our Iberia team, based in Portugal (remote). This role is responsible for leading the recruitment, development, coaching, and performance management of our Tour Leaders while ensuring exceptional service delivery and alignment with company values.

Mandatory Qualifications (Required)

• Experience in the travel industry.
• Experience managing and developing people.
• Fluent in both English and Portuguese.
• Based in Portugal.
• Available to travel frequently, including at short notice.
• Strong proficiency in Microsoft Office, particularly Excel (filters, formulas, and conditional formatting).

Preferred Qualifications

• Flexible, creative, self-motivated, and highly organized.
• Proven ability to motivate and develop teams while building relationships based on trust, accountability, and mutual respect.
• Strong commitment to excellence and quality.
• Ability to work independently and effectively in a remote work environment.
• Excellent interpersonal, communication, and problem-solving skills.
• Strong work ethic and effective time management skills.

Key Responsibilities

• Recruit, train, schedule, coach, and manage Tour Leaders across assigned products.
• Build and maintain a high-performing team that exemplifies the company’s culture, values, and team spirit.
• Develop and implement individualized training plans for newly hired Tour Leaders.
• Conduct regular performance reviews, coaching sessions, and development discussions.
• Lead Tour Leader onsite meetings, training sessions, and operational workshops.
• Facilitate field-based learning experiences and road-trip simulations.
• Ensure Tour Leaders have the tools, knowledge, and support necessary to succeed.
• Provide emergency support to Tour Leaders and help drive timely issue resolution.
• Travel regularly throughout the region to observe operations and support team development.
• Interact directly with travelers to gather insights and ensure service excellence.
• Review passenger feedback, quality reports, and operational performance metrics.
• Develop coaching and improvement plans based on traveler feedback and performance trends.
• Manage administrative responsibilities both in the office and while traveling.
• Prepare and deliver weekly reports to the Regional Leader and Boston Headquarters.
• Drive the achievement of Regional Excellence goals across the assigned region.

What We Offer

• The salary for this position is €45,000 annually.
• Performance-based incentive bonus.
• Merit increases based on individual performance.
• Opportunities for personal and professional growth.
• Milestone bonuses and travel certificates for every 5th employment anniversary with GCC.
• Discounted Grand Circle travel packages worldwide.
• Employee referral bonus program.
• Comprehensive onboarding and training program.
• Unique and supportive corporate culture.
• Opportunity to work as part of a global team with colleagues based around the world.

All benefits are provided at the Company's discretion.

By applying for this position, you agree that Grand Circle may process the personal information you provide for recruitment and hiring purposes. Your data will be handled confidentially and retained only as necessary for the recruitment process and applicable legal requirements.

For questions regarding the processing of your personal data or to exercise your privacy rights, please contact [e-mail]