Bilingual Customer Service & Language Specialist (Somali) (W-2 Employee)

Universal Language Service, Inc.; Bellevue (WA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Full benefits package, including medical insurance

Job summary

A leading company in translation and localization seeks a Bilingual Customer Service & Language Specialist fluent in Somali and English. This full-time, on-site role offers a dynamic work environment with responsibilities in interpretation and administrative support. Candidates should possess strong communication skills and relevant experience.

Qualifications

• Strong bilingual proficiency in English and Somali.
• Prior interpretation experience preferred.
• Minimum of 2 years in customer service or related field.

Responsibilities

• Deliver real-time OPI/VRI interpretation services in Somali and English.
• Coordinate interpreter assignments and manage schedules.
• Handle sensitive information with confidentiality.

Skills

Bilingual proficiency

Communication skills

Organization skills

Customer service skills

Attention to detail

Education

Bachelor’s degree in Linguistics or related field

Medical DSHS or national interpreter certification

Job description

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Universal Language Service, Inc. provided pay range

This range is provided by Universal Language Service, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

Position: Bilingual Customer Service & Language Specialist (Somali) (W-2 Employee)

Location: Onsite, Bellevue, WA

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (PST) or 8:30 AM – 5:30 PM (PST)

Employment Type: Full-time, W-2

Languages Needed:

• Somali
  
  
  

About the Role: Universal Language Service, Inc. is seeking a dedicated and professional Bilingual Customer Service & Language Specialist (Somali) join our team. This dual-role position combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with administrative responsibilities. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining accuracy and professionalism. A full benefits package is available, including medical insurance.

Key Responsibilities:

Interpretation & Customer Support

• Deliver real-time OPI/VRI interpretation services in Somali and English
• Assist interpreters with completing and updating profiles and documentation
• Follow up with interpreters to ensure records are current and compliant
• Maintain clear and professional communication with interpreters and internal teams
• Handle sensitive information with confidentiality and accuracy
• Coordinate interpreter assignments, efficiently manage schedules, and ensure accurate and timely fulfillment of client requests
• Maintain interpreter account records, updating information related to assignments, availability, and billing accurately
• Proactively troubleshoot scheduling issues, providing timely and effective solutions
  
  
  

Requirements:

• Strong bilingual proficiency in English and Somali
• Excellent communication, organization, and customer service skills
• Strong attention to detail and ability to manage administrative documentation
• Ability to work full-time, on-site (Monday–Friday, 8:00 AM–5:00 PM PST or 8:30 AM–5:30 PM PST)
• Prior interpretation experience preferred
• Medical DSHS or national interpreter certification/qualification (e.g. NBCMI, CCHI, Other) is a plus (support provided for those seeking DSHS Medical recognition)
  
  
  

Education & Professional Background:

• Bachelor’s degree in Linguistics, Human Resources, or related field preferred (or equivalent experience)
• Minimum of 2 years of relevant experience in customer service, scheduling, recruiting, onboarding, interpretation, or translation
  
  
  

Work Environment & Screening Requirements:

• This is a full-time, on-site position based at our Bellevue, WA corporate office
• Remote work is not permitted
• Candidates must pass a full-panel drug and alcohol screening and a national criminal background check
  
  
  

Compensation:

• Up to $25 per hour, depending on qualifications and relevant experience
• Full benefits package available, including medical insurance
  
  
  

Join our team and contribute to delivering exceptional language services to our diverse clientele.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Translation and Localization

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