Bilingual Customer Service & Language Specialist (Spanish) (W-2 Employee)

Universal Language Service, Inc.; Bellevue (WA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Full benefits package including medical insurance

Job summary

A leading company is seeking a dedicated Bilingual Customer Service & Language Specialist (Spanish) to provide real-time interpretation services and assist with administrative tasks. This full-time, onsite position requires a strong bilingual proficiency in English and Spanish with excellent communication skills, aimed at delivering exceptional language services to clients.

Qualifications

• Prior interpretation experience preferred.
• Minimum of 2 years of relevant experience in customer service or interpretation.

Responsibilities

• Deliver real-time OPI/VRI interpretation services in Spanish and English.
• Coordinate interpreter assignments and manage schedules.
• Maintain clear communication with interpreters and internal teams.

Skills

Bilingual proficiency in English and Spanish

Excellent communication skills

Strong attention to detail

Customer service skills

Education

Bachelor’s degree in Linguistics, Human Resources, or related field

Job description

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Universal Language Service, Inc. provided pay range

This range is provided by Universal Language Service, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

Position: Bilingual Customer Service & Language Specialist (Spanish) (W-2 Employee)

Location: Onsite, Bellevue, WA

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (PST) or 8:30 AM – 5:30 PM (PST)

Employment Type: Full-time, W-2

Languages Needed:

• Spanish
  
  
  

About the Role: Universal Language Service, Inc. is seeking a dedicated and professional Bilingual Customer Service & Language Specialist (Spanish) to join our team. This dual-role position combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with administrative responsibilities. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining accuracy and professionalism. A full benefits package is available, including medical insurance.

Key Responsibilities:

Interpretation & Customer Support

• Deliver real-time OPI/VRI interpretation services in Spanish and English
• Assist interpreters with completing and updating profiles and documentation
• Follow up with interpreters to ensure records are current and compliant
• Maintain clear and professional communication with interpreters and internal teams
• Handle sensitive information with confidentiality and accuracy
• Coordinate interpreter assignments, efficiently manage schedules, and ensure accurate and timely fulfillment of client requests
• Maintain interpreter account records, updating information related to assignments, availability, and billing accurately
• Proactively troubleshoot scheduling issues, providing timely and effective solutions
  
  
  

Requirements:

• Strong bilingual proficiency in English and Spanish
• Excellent communication, organization, and customer service skills
• Strong attention to detail and ability to manage administrative documentation
• Ability to work full-time, on-site (Monday–Friday, 8:00 AM–5:00 PM PST or 8:30 AM–5:30 PM PST)
• Prior interpretation experience preferred
• Medical DSHS or national interpreter certification/qualification (e.g. NBCMI, CCHI, Other) is a plus (support provided for those seeking DSHS Medical recognition)
  
  
  

Education & Professional Background:

• Bachelor’s degree in Linguistics, Human Resources, or related field preferred (or equivalent experience)
• Minimum of 2 years of relevant experience in customer service, scheduling, recruiting, onboarding, interpretation, or translation
  
  
  

Work Environment & Screening Requirements:

• This is a full-time, on-site position based at our Bellevue, WA corporate office
• Remote work is not permitted
• Candidates must pass a full-panel drug and alcohol screening and a national criminal background check
  
  
  

Compensation:

• Up to $25 per hour, depending on qualifications and relevant experience
• Full benefits package available, including medical insurance
  
  
  

Join our team and contribute to delivering exceptional language services to our diverse clientele.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Translation and Localization

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