Tour Guide Action Line I

Hilton Grand Vacations; Peoria (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Hilton Grand Vacations is seeking a sales associate to present vacation ownership options at resort locations. You will discuss products, provide accurate information from the fact sheet, and follow up to ensure customer satisfaction in a fast-paced, team-oriented environment.

Responsibilities include touring clients at resorts, attending product briefings, and contributing to a positive workplace while maintaining flexibility for nights, weekends, and holidays.

Qualifications

• 1+ year of proven sales experience.
• Ability to work independently and as part of a team.
• Ability to resolve complex customer service issues in a fast-paced environment.
• Arizona Real Estate license within the first 3 months of employment.
• Real estate coursework completed and license obtained are conditions of employment.
• Flexibility to work nights, weekends and holidays.

Responsibilities

• Apply company presentation products and concepts during discussions with clients while touring resort locations.
• Present vacation ownership product information accurately to clients as provided on the approved Company’s fact sheet.
• Communicate effectively with clients and provide follow-up to ensure customer happiness via email, phone, and written correspondence.
• Participate in department meetings for updates on HGV products and related information.
• Promote a positive work environment and adhere to company core values and policies.
• Perform other duties as assigned by management based on business needs.

Skills

Sales experience

Independent work

Customer service

Real estate license goal

Job description

• Apply Company presentation products and concepts during discussions with clients while touring resort locations
• Present vacation ownership product information accurately to clients as provided on the approved Company’s fact sheet
• Maintain effective communication with clients and provide follow up to ensure customer happiness by using various forms of positive communication (ie: email, telephone, and written correspondence)
• Participate in department meetings for key information on HGV products and related updates
• Promote a positive work environment and adhere to Company core values and policies
• Perform other reasonable duties as assigned by Management based upon business needs

Qualifications

What You'll Bring:

• 1+ year(s) of proven sales experience
• Working independently as well as in a team environment to meet performance metrics associated with the position
• Ability to resolve complex customer service issues and adapt to changes in a fast-paced environment
• Obtain an Arizona Real Estate license within the first 3 months of employment
• Successful completion of all required real estate coursework and obtaining a real estate license are inclusive, measurable conditions of employment
• Ability to work a flexible work schedule including nights, weekends, and holidays

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 2+ years of sales experience with the ability to close high-end sales

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Info

• Job Identification 22820
• Job Category Sales & Marketing
• Posting Date 07/29/2026, 08:51 PM
• Job Schedule Full time
• Locations Cibola Vista (FBS) Trailhead Sales Center (On-site)