Support Engineering Cust Supt Service Specialist 3

Boeing Future of Flight; Seattle, Northern (WA, KY); Hybrid; USD 59,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

Boeing Test & Evaluation (BT&E) in Seattle seeks a Mid-Level Maintenance Controller Service Technician to join our Test Operations Center team. This contract role supports a 4x10 hour shift pattern with 3 days off, including some 12-hour shifts, to assist with flight test operations and customer service.

The successful candidate provides technical support, communicates with Engineering, and maintains records while coordinating with test crews and other Boeing support organizations.

Qualifications

• 1+ year of aircraft maintenance experience.
• 1+ year of flight line experience.
• Experience cultivating excellent customer relationships.
• Experience direct, face-to-face interactions with customers.
• Experience interpreting data and presenting analysis to management.
• Experience editing PowerPoint presentations and presenting data.
• Willing to work variable shifts; including days, evenings, nights and weekends.

Responsibilities

• Provide technical support for maintenance, repair and preventive measures to ensure safe operations.
• Apply technical knowledge to research, develop, test and evaluate operations, support programs, modifications, repairs and data.
• Communicate design and operational issues with Engineering.
• Develop in-service correspondence for safe operation and maintenance of equipment.
• Participate in accident investigation team or support team.
• Investigate Logistics, Test Status, Operational Problems, Weather and IT issues for resolution.
• Provide accurate maintenance estimates for Flight Test tasks including WO description, parts, tools and GSE.
• Maintain TOC database, create Service Requests, track test aircraft in-flight, escalate issues to management.
• Lead management status meetings and present findings clearly.
• Assist logistics support or remote aircraft operations.

Skills

Aircraft maintenance

Flight line experience

Customer relationships

Data interpretation

PowerPoint

Shift flexibility

Education

Airframe and Power Plants (A&P) License

Tools

DWR system

Job description

Seattle, WA, United States (On-site)

Contract (6 months)

Published 2 days ago

Aircraft Maintenance

Flight Line

This posting is for a contract assignment and is not a full-time employment offer with Boeing. Candidates selected for roles will be employed as contract workers through a Boeing approved 3rd party for the duration of the specified project.

Job Description
Boeing Test & Evaluation (BT&E) is seeking a Mid-Level Maintenance Controller Service Technician to join our Test Operations Center (TOC) team located in Seattle, Washington.
The TOC provides technical assistance, logistics support and research to a wide range of flight test activities and customers. The successful candidate will work as a Maintenance Controller. It requires proactive and customer-oriented interaction with test operations crews, aircraft maintenance operations, flight operations, MMO and various Boeing support organizations. This position requires developing positive partner relationships that foster trusted communications.
The Test Operations Center operates 20 hours a day 7 days a week utilizing a non-standard work week. This includes Saturdays and Sundays as standard workdays. You will be working 4 10-hour shifts with 3 days off and be willing to work either 1st or 2nd shift. On occasion, there will be opportunities to work a 12-hour shift.

Position Responsibilities Include:

• Provides technical support for maintenance, repair and preventive measures that ensure continued safe and economic operations for customers
• Applies technical knowledge to research, develop, test and evaluate operations, support programs, modifications, repairs and technical data
• Communicates design and operational issues and concerns with Engineering
• Develops in-service correspondence for continued safe operation and maintenance of equipment
• Participates in accident investigation team or support team
• Conduct investigations and research on Logistics, Test Status, Operational Problems, Weather Conditions and Direct IT issues to drive a successful conclusion
• Provide accurate maintenance estimates for Flight Test FC and other aircraft maintenance tasks that include Work Order description, required Parts, Special Tools and Ground Support Equipment
• Provide input and maintain the TOC database, create Service Request Task Items, Track Test Aircraft In-flight, identify issues for Management Escalation, create and update PowerPoint presentations and lead management status meetings
• Function in a dynamic environment and provide clear and succinct recommendations to management
• Assist logistic support or remote aircraft operations

Basic Qualifications (Required Skills/Experience):

• 1+ years of education and/or experience with aircraft maintenance
• 1+ years of flight line experience
• Experience cultivating excellent customer and/or external stakeholder relationships
• Experience do you have with direct, face-to-face interactions with customers
• Experience do you have in interpreting data and presenting analysis and/or recommendations to management
• Experience editing PowerPoint presentations as needed, as well as adding and presenting data
• Willing to work variable shifts; including days, evenings, nights and weekends

Preferred Qualifications (Desired Skills/Experience):

• 1+ years of flight test experience
• Experience with the DWR system
• Experience with Engineering Furnished and Red Label parts
• Experience organizing and planning logistics support for remote aircraft operations
• Have or have held an Airframe and Power Plants (A&P) License

Pay Rate Range

Min Pay Rate $43

Max Pay Rate $48

Currency USD

Unit hourly

Benefits Information

• *Optional Benefits: Medical, Dental, Vision, 401K