Experienced Visitor Relations Tour Guide

Boeing; Mukilteo (WA); On-site; USD 60,000 - 82,000; Full time

Benefits offered by this job

Health insurance

Flexible spending accounts

Health savings accounts

Retirement savings plans

Life and disability insurance programs

Programs that provide for both paid &

Job summary

Boeing Stores, Inc is seeking an Experienced Visitor Relations Tour Guide to deliver world-class experiences at Boeing Future of Flight in Mukilteo, WA. You will present scripted Boeing content, lead tours, and support ticketing, lobby services, and STEM activities while acting as a Brand Ambassador.

The role requires 3+ years in customer service and public tours, fluent English, and a flexible schedule including weekends and evenings, onsite five days per week.

Qualifications

• 3+ years in customer service or high-volume coordination.
• 3+ years delivering public tours or public speaking.
• Fluent in spoken and written English.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Engages customers enthusiastically; supports visitor experience and Boeing brand.
• Memorizes and delivers scripted material; leads tours up to 52 attendees and theater presentations up to 200.
• Facilitates ticketing, guest greeting, briefing, and theater tech.
• Addresses safety concerns and participates in safety training.
• Rotates as daily shift supervisor; ensures quality of service and safety.
• Works a flexible schedule including early mornings, mid-days, evenings, weekends and holidays.

Skills

Public speaking

Customer service

Communication

Problem solving

Teamwork

Flexible schedule

English fluency

Job description

Experienced Visitor Relations Tour Guide Company: Boeing Stores, Inc Boeing is seeking an Experienced Visitor Relations Tour Guide professional to deliver world class experiences at Boeing Future of Flight (BFoF) in Mukilteo, WA. As a world-renowned public facility and one of Puget Sound’s most popular tourist attractions, BFoF typically welcomes more than 300,000 visitors every year to experience tours of the Boeing Everett Factory. Visitor Relations Tour Guides are responsible for learning and presenting detailed Boeing content and scripted material to deliver enhanced experiences such as the Everett Factory Tour, Boeing Backstage Pass, and other interactive presentations. This role also supports engagement throughout the Future of Flight facility, including ticketing and lobby services, leading STEM activities, and interpretation of gallery and interactive exhibits. In addition to giving tours, responsibilities may involve research, training, and other tour related assignments such as providing executive and academic tours. Visitor Relations team members serve as Brand Ambassadors and must demonstrate active visitor engagement as well as capacity and enthusiasm for learning and sharing accurate information about Boeing products and aviation concepts. This role may serve as a member of the LOD (lead on duty) team, a rotating role which acts as a daily shift supervisor responsible for overall quality of service and safety standards for site and guest experiences. The optimal candidate for this position will demonstrate a passion for customer-focused interactions among diverse audience groups. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.

Position Responsibilities

• Engages customers enthusiastically; supports all aspects of visitor experience to enhance Boeing brand and products
• Actively creates exceptional experiences for a diverse audience
• Creates a positive impression of The Boeing Company, reflecting Boeing values in all activities and in all contact with the public
• Memorizes and delivers extensive scripted material and approved messaging to guests; leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees
• Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs
• Proactively addresses and/or reports safety issues or concerns; assists with evacuating guests during emergencies and implements safety training practices as needed
• Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus
• Serves in a rotation of daily shift supervisors responsible for overall quality of service and safety standards
• Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require; Current required schedule: Five days per week, 100% onsite
• Other duties as assigned

Ability to Perform the Following Requirements

• Ability to speak intermittently for 90 minutes at a time, up to 4 times daily
• Frequent walking on various surfaces and standing
• Occasional stair climbing/descent
• Occasional to frequent sitting
• Occasional grasping/handling and keyboarding/mouse use
• Limited lifting, reaching, carrying, pushing/pulling up to 25 pounds, gripping, squatting, neck and head rotation, bending and twisting
• Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment

Basic Qualifications (Required Skills/Experience)

• 3+ years of experience working in customer service or as a service coordinator in a high volume environment
• 3+ years of experience giving public tours and/or public speaking
• Strong communication skills
• Strong problem-solving skills
• Strong drive for process improvement
• Experience working in a team environment
• Ability to work outside of standard business hours (evenings, weekends, and holidays)
• Ability to perform the physical requirements of this role, including extended periods of walking, standing, and climbing steps within indoor and outdoor environments
• Fluent in both verbal and written English

Preferred Qualifications

• Six months experience giving public tours and/or public speaking while representing a brand
• Six months experience with technology related to events, exhibits, or POS
• Proficient with Microsoft office tools
• Any experience with Boeing and/or Boeing Future of Flight

Conflict of Interest

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Drug Free Workplace

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay and Benefits

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Pay is based upon candidate experience and qualifications, as well as market and business considerations.

• Competitive base pay
• Variable compensation opportunities
• Health insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life and disability insurance programs
• Programs that provide for both paid and unpaid time away from work

Summary pay range: $60,350 - $81,650

Language Requirements

Not Applicable

Education

Not Applicable

Relocation

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement

This is not an Export Control position.

Safety Sensitive

This is not a Safety Sensitive Position.

Security Clearance

This position does not require a Security Clearance.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award.

Shift

Shift: Shift 1 (United States of America)

Equal Opportunity Employer

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. EEO is the law.

EEO Policy Request an Accommodation Applicant Privacy

Boeing EEO Policy Request an Accommodation Applicant Privacy

E-Verify and Right to Work Statements

Boeing Participates in E – Verify E-Verify (English) E-Verify (Spanish) Right to Work Statement Right to Work (English) Right to Work (Spanish)

Work Enablement

You can do work that enables all of humanity to take flight. Our teammates in more than 65 countries grow their careers across commercial airplanes, space, defense, sustainability and other areas. Here, you can contribute to what matters most in your career, in your community and around the world. Find answers to questions about applying, interviews, benefits, and more on FAQ page. Boeing is committed to providing reasonable accommodations/adjustments to applicants with disabilities. Visit our accommodations page for more info.