Tour Desk Agent

westgate resorts; Las Vegas (NV); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Paid Time Off

401(k) with Company Match

Family-Focused Benefits

Tuition Assistance

Employee Assistance Program

Job summary

Westgate Resorts in Las Vegas is seeking a Tour Desk Agent to ensure an unforgettable guest experience. In this fast-paced role, you'll welcome guests, review incentives, and ensure they are prepared for their resort tours.

The ideal candidate will have customer service experience, attention to detail, and a friendly demeanor. Responsibilities include checking guests in/out, coordinating office administration, and assisting management. Comprehensive health benefits and career growth opportunities are offered.

Qualifications

• High school diploma or GED (college coursework in hospitality a plus).
• 1+ year in customer service, hospitality, or administrative support preferred.
• Friendly, professional communication and guest service skills.
• Organized, detail-oriented, and able to multitask in a fast-paced setting.
• Comfortable with Microsoft Office and handling phones/inquiries.
• Problem-solver with a positive, team-focused attitude.

Responsibilities

• Effectively check guests into and out of the tour assignments.
• Coordinate general office administration for the Vice President.
• Provide clerical assistance to the General Manager and Senior Management.
• Compile and distribute daily and weekly statistical data to management.
• Answer multi phone lines, take messages and answer inquiries.

Skills

Customer service skills

Organizational skills

Detail-oriented

Communication skills

Problem-solving skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Company Description

The Vacation Internationale (VI) Sales Team, part of Westgate Resorts, operates inside the iconic Westgate Las Vegas Resort & Casino. As members of the Westgate family, the VI Sales Team shares the company’s passion for hospitality, integrity, and exceptional guest experiences. This high‑energy team introduces guests from around the world to Vacation Internationale’s flexible vacation ownership program, helping them explore a world of travel possibilities. Team members enjoy a professional, fast‑paced environment backed by Westgate’s legendary legacy of service and success.

Job Description

Pay: $18.00

As a Tour Desk Agent, you’ll be the friendly face that sets the tone for an unforgettable guest experience! In this front‑facing role, you’ll welcome guests with warmth and professionalism, review any pre‑arranged incentives, and ensure they’re fully prepared for their upcoming resort tour. Your positive attitude and attention to detail help create a seamless start to the tour process while supporting our sales team's success. If you love hospitality, thrive in a fast‑paced environment, and enjoy helping guests feel informed and excited, this is the role for you!

What You’ll Do

• Effectively check guests into and out of the tour assignments for that morning.
• Coordinate the general office administration for the Vice President of the VOA.
• Provide clerical assistance to the General Manager and Senior Management as necessary.
• Help with routine and special projects for the Vice President, General Manager and/or Senior Management.
• Assist with researching, resolving, and documenting internal and external issues.
• Compile and distribute daily and weekly statistical data to members of management, including reports and spreadsheet information about the resorts.
• Coordinate general office administration including correspondence, photocopying, file maintenance, and supply inventory.
• Answer multi phone lines, take messages and answer general questions regarding complaints and inquiries.

Qualifications

Toperform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You’ll Bring

• High school diploma or GED (college coursework in hospitality a plus).
• 1+ year in customer service, hospitality, or administrative support preferred.
• Friendly, professional communication and guest service skills.
• Organized, detail‑oriented, and able to multitask in a fast‑paced setting.
• Comfortable with Microsoft Office and handling phones/inquiries.
• Problem‑solver with a positive, team‑focused attitude.

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – AccessYour Earnings When You Need Them
• Family‑Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well‑Being
• Flexible Spending Accounts(FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low‑Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship– Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] for the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.