Tour Assistant

TAG USA; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

TAG USA, a luxury travel and events firm, is seeking a full-time Tour Assistant in Los Angeles to support the touring department across client travel coordination and operations. You will collaborate with global teams, handle data entry, invoicing, and communications, and help maintain high service levels while adapting to a dynamic environment.

The role requires at least a high school diploma and administrative experience; travel industry experience is a plus, and strong Microsoft Office skills

Qualifications

• High School Diploma or equivalent
• AA/AS or BS/BA degree (Preferred)
• Minimum 1 year of administrative experience in corporate environment (Required)
• Travel Industry experience preferred
• Able to adapt to a changing, high-pressure environment and meet deadlines
• Intermediate proficiency in Microsoft Office
• Strong verbal and written communication skills
• Organized and detail-oriented
• Ability to work independently or in a team
• Follow instructions and complete tasks
• Ability to multitask

Responsibilities

• Assist touring department in managing client travel requirements.
• Help achieve sales, transactions, and margins; monitor KPIs to meet planned targets.
• Respond to communications promptly and accurately.
• Input movement data accurately as requested.
• Track client folios and supplier invoices.
• Process credit card authorizations accurately.
• Apply transaction and service fees to Majic files.
• Complete delegated tasks on time and coordinate with the team.
• Field inquiries from the team accurately and efficiently.
• Ensure TAG Touring procedures are followed.
• Report and investigate errors or complaints to resolve them.
• Perform other duties as assigned.

Skills

Communication skills

Organized

Multitasking

Teamwork

Education

High School Diploma or equivalent

AA/AS or BS/BA degree (Preferred)

Tools

Microsoft Office

Job description

TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you're looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

We are looking for a full-time (40 hours per week) Tour Assistant who can support our growing touring department. As a Tour Assistant, you will have a diverse and varied role. You'll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

• Provide high level of assistance to touring department in all aspects of the management of client travel requirements
• Develop competency to achieve high levels of sales, transactions, and margins. Regularly check benchmarks, activity reports, and KPI's to ensure performance achievements match the projected plan
• Respond to all communications and correspondence proactively, promptly, efficiently and accurately
• Input data on movement sheets with accuracy as requested
• Chase client folios and invoices from suppliers
• Process credit card payment authorizations accurately as requested
• Add transaction and service fees accurately to Majic files to charge out as necessary
• Handle all delegated tasks within the given timeframe and communicate with members of the team to ensure thorough understanding of given tasks. Accurately and efficiently field all enquiries and requests from the team
• Ensure TAG Touring procedures are followed at all times
• Report and investigate errors or client complaints to seek satisfactory resolution
• Perform other duties as assigned

Qualifications:

• High School Diploma or equivalent
• AA/AS or BS/BA degree (Preferred)
• Minimum 1 year of administrative experience in corporate environment (Required)
• Travel Industry experience preferred
• Ability to adapt to a changing environment, to work in a pressurized and demanding environment, to work to agreed deadlines and be able to prioritize workload
• Intermediate proficiency in Microsoft Suite
• Strong verbal and written communication skills
• Must be organized and detail oriented
• Ability to work independently or within a team environment
• Ability to accept instructions or directions and see through to completion
• Ability to multitask

Experience TAG Perks:

We are committed to offering an equal opportunity for all employees and applicants.

Please make sure you are eligible to work in the USA!