Tour Assistant

TAG USA; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Equal opportunity employer

Eligibility to work in the USA

Job summary

TAG USA is seeking a Tour Assistant to support our touring department in Chicago. You will collaborate with global teams to manage client travel efficiently and drive performance metrics across the unit.

Responsibilities include processing travel data and invoices, ensuring movement-sheet accuracy, and maintaining a customer-focused approach in a fast-paced environment. Microsoft Office proficiency is preferred.

Qualifications

• Minimum 1 year of administrative experience in a corporate environment.
• Travel industry experience preferred.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office applications.
• Able to work independently or as part of a team and meet deadlines.

Responsibilities

• Support touring department with client travel management.
• Monitor benchmarks, activity reports and KPIs.
• Respond to communications promptly and accurately.
• Input data on movement sheets accurately.
• Chase client folios and supplier invoices.
• Process credit card payments and add fees to Majic files.
• Follow TAG Touring procedures and resolve errors or complaints.
• Perform other duties as assigned.

Skills

Communication skills

Organized and detail-oriented

Multitasking

Teamwork

Adaptability

Education

AA/AS or BS/BA degree (Preferred)

Tools

Microsoft Office

Job description

TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

We are looking for a full-time (40 hours per week) Tour Assistant who can support our growing touring department. As a Tour Assistant, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

• Provide high level of assistance to touring department in all aspects of the management of client travel requirements
• Develop competency to achieve high levels of sales, transactions, and margins. Regularly check benchmarks, activity reports, and KPI’s to ensure performance achievements match the projected plan
• Respond to all communications and correspondence proactively, promptly, efficiently and accurately
• Input data on movement sheets with accuracy as requested
• Chase client folios and invoices from suppliers
• Process credit card payment authorizations accurately as requested
• Add transaction and service fees accurately to Majic files to charge out as necessary
• Handle all delegated tasks within the given timeframe and communicate with members of the team to ensure thorough understanding of given tasks. Accurately and efficiently field all enquiries and requests from the team
• Ensure TAG Touring procedures are followed at all times
• Report and investigate errors or client complaints to seek satisfactory resolution
• Perform other duties as assigned

Qualifications:

• High School Diploma or equivalent
• AA/AS or BS/BA degree (Preferred)
• Minimum 1 year of administrative experience in corporate environment (Required)
• Travel Industry experience preferred
• Ability to adapt to a changing environment, to work in a pressurized and demanding environment, to work to agreed deadlines and be able to prioritize workload
• Intermediate proficiency in Microsoft Suite
• Strong verbal and written communication skills
• Must be organized and detail oriented
• Ability to work independently or within a team environment
• Ability to accept instructions or directions and see through to completion
• Ability to multitask

Experience TAG Perks:

We are committed to offering an equal opportunity for all employees and applicants.

Please make sure you are eligible to work in the USA!