Tour Coordinator

TAG; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Wellness/EAP program

Employee discounts

Job summary

TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world.

We are looking for a full-time Tour Coordinator to support our growing touring department.

Qualifications

• Provide high level customer service and coordinate a variety of administrative tasks related to client travel in the touring department.
• Respond promptly and efficiently to communications and inquiries.
• Process enquiries, requests, bookings and ticketing with quality documentation.

Responsibilities

• Provide high level customer service and coordinate a variety of administrative tasks related to the management of client travel requirements within touring department.
• Handle delegated tasks within the given timeframe and respond proactively and accurately.
• Process bookings for air, rail, hotel and other ancillary reservations to meet client expectations.
• Build knowledge of fares, negotiated fares, ticketing and reissues.
• Log client and supplier favors and report errors or complaints for resolution.
• Create and update movement and flight sheets and follow touring procedures.
• Assist in training of new staff at assistant level.
• Maintain relationships with clients and suppliers, delivering high standards of service.
• Negotiate best rates from suppliers to maximize savings and profitability.
• Perform other duties as assigned.

Skills

Customer service

Administrative tasks

Communication

Attention to detail

Job description

TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

Tour Coordinator Overview

We are looking for a full-time (40 hours per week) Tour Coordinator who can support our growing touring department. As a Tour Coordinator, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties

• Provide high level customer service and coordinate variety of administrative tasks related to the management of client travel requirements within touring department.
• Handle all delegated tasks within the given timeframe, ensure thorough understanding of given tasks and respond to all communications and correspondence proactively, promptly, efficiently and accurately.
• Process administrative tasks related to enquiries, requests, bookings and ticketing with the highest standards and quality documentation. Ensure bookings related to air, rail, hotel and/or other ancillary reservations meet company and client expectations.
• Build knowledge and understanding of fares, negotiated contracted fares, ticketing and reissues.
• Provide support in logging client and supplier favors and reporting and investigating errors or client complaints to seek satisfactory resolution.
• Create and update movement and flight sheets and ensure all Touring procedures are followed consistently.
• Assists in training of new staff at assistant level.
• Maintain good client and supplier relationships and retain accounts and agreements, ensuring the highest standards and levels of service are delivered at all times with a personalized and individual approach to each client.
• Negotiate the best rates from suppliers and actively seek to maximize savings, increase Company profitability, reduce client expenditure and communicate the savings achieved.
• Perform other duties as assigned.

Qualifications

• Provide high level customer service and coordinate variety of administrative tasks related to the management of client travel requirements within touring department.
• Handle all delegated tasks within the given timeframe, ensure thorough understanding of given tasks and respond to all communications and correspondence proactively, promptly, efficiently and accurately.
• Process administrative tasks related to enquiries, requests, bookings and ticketing with the highest standards and quality documentation. Ensure bookings related to air, rail, hotel and/or other ancillary reservations meet company and client expectations.
• Build knowledge and understanding of fares, negotiated contracted fares, ticketing and reissues.
• Provide support in logging client and supplier favors and reporting and investigating errors or client complaints to seek satisfactory resolution.
• Create and update movement and flight sheets and ensure all Touring procedures are followed consistently.
• Assists in training of new staff at assistant level.
• Maintain good client and supplier relationships and retain accounts and agreements, ensuring the highest standards and levels of service are delivered at all times with a personalized and individual approach to each client.
• Negotiate the best rates from suppliers and actively seek to maximize savings, increase Company profitability, reduce client expenditure and communicate the savings achieved.
• Perform other duties as assigned.

Experience TAG Perks

• Competitive salary
• Wellness/EAP program
• Employee discounts

We are committed to offering an equal opportunity for all employees and applicants.

Please make sure that you are eligible to work in the USA.

• ABTA
• AFTA
• ATOL
• BTA Member
• CT Partners
• EarthCheck - Bronze Benchmarked
• First Travel Group
• IATAN
• isla. Member
• PCI
• The Advantage Travel Partnership
• Virtuoso