Entertainment Travel Coordinator

TAG USA; Chicago (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

TAG USA is seeking a full-time Tour Coordinator to support its touring department. The role involves providing exceptional customer service, managing client travel requirements, and collaborating with global teams to ensure client satisfaction.

The ideal candidate will have at least 1 year of experience in a travel-related role, strong organizational skills, and proficiency in Microsoft Suite. Applicants must be eligible to work in the USA.

Qualifications

• Minimum 1 year of experience as Tour Assistant or equivalent.
• Strong ability to adapt to changing environments.
• Detail-oriented with strong multitasking abilities.

Responsibilities

• Coordinate various administrative tasks related to client travel.
• Process inquiries, bookings, and ticketing efficiently.
• Maintain good relationships with clients and suppliers.

Skills

Customer service

Communication skills

Organizational skills

Microsoft Suite proficiency

Education

High School Diploma or equivalent

AA/AS or BS/BA degree

Tools

GDS Systems

Ticketing platforms

Job description

TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

We are looking for a full-time (40 hours per week) Tour Coordinator who can support our growing touring department. As a Tour Coordinator, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

• Provide high level customer service and coordinate variety of administrative tasks related to the management of client travel requirements within touring department.
• Handle all delegated tasks within the given timeframe, ensure thorough understanding of given tasks and respond to all communications and correspondence proactively, promptly, efficiently and accurately.
• Process administrative tasks related to enquiries, requests, bookings and ticketing with the highest standards and quality documentation. Ensure bookings related to air, rail, hotel and/or other ancillary reservations meet company and client expectations.
• Build knowledge and understanding of fares, negotiated contracted fares, ticketing and reissues.
• Provide support in logging client and supplier favors and reporting and investigating errors or client complaints to seek satisfactory resolution.
• Create and update movement and flight sheets and ensure all Touring procedures are followed consistently.
• Assists in training of new staff at assistant level.
• Maintain good client and supplier relationships and retain accounts and agreements, ensuring the highest standards and levels of service are delivered at all times with a personalized and individual approach to each client.
• Negotiate the best rates from suppliers and actively seek to maximize savings, increase Company profitability, reduce client expenditure and communicate the savings achieved.
• Perform other duties as assigned.

Qualifications:

• High School Diploma or equivalent
• AA/AS or BS/BA degree (Preferred)
• Minimum 1 year of experience as Tour Assistant or equivalent travel agency experience (2-3 years preferred)
• 1- year experience with GDS (preferred) or ability to demonstrate comparable experience with a similar platform or workflow
• Ability to adapt to a changing environment, to work in a pressurized and demanding environment, to work to agreed deadlines and be able to prioritize workload
• Intermediate proficiency in Microsoft Suite
• Strong verbal and written communication skills
• Must be organized and detail oriented
• Ability to work independently or within a team environment
• Ability to accept instructions or directions and see through to completion
• Ability to multitask

Experience TAG Perks:

We are committed to offering an equal opportunity for all employees and applicants.

Please make sure you are eligible to work in the USA!